Log onto aa.com
Input frequent flyer #
Check redeem miles
Check redeem miles for gift cards
If you aren't a member you may have to join Point.com
If you are a member that should make Points.com pop up
Sign into points.com with your name and password
Then a whole slew of organizations will show where you can redeem FF miles for various dollar amounts: Stores like Macy's, Home Depot, Lowe's, Circle K etc.
Take a couple Aleve, and shot of Jim Beam, 110% determination and plan on a couple hours of time--maybe days-- to work through the maze.
Points.com email help was very good about helping through this complex process.
Sterling