pjb
TUG Member
I'm an owner of Monarch Grand Vacations which is now managed by Diamond. What are other Monarch owners doing with their ownership?
My first experience with a Diamond representative was VERY disappointing last year. He first indicated he wanted to provide me with an update about how great Diamond is and all the new benefits I'm entitled to. But then proceeded to tell me my current Monarch ownership is completely worthless and than I'm dumb if I don't buy more points to upgrade to Diamond. There was also mention of a letter he said that I signed and returned turning down a great initial upgrade offer. The offer of course was a one time only offer and he could only get close to that price since i turned down the initial 'deal of a lifetime'. He could never produce the letter I was supposed to have signed and returned. I don't respond well to strong arm sales tactics.
Today I just received a late notice that I haven't paid maintenance fees since April. I was told that Diamond is a 'GREEN' company and doesn't send out paper bills anymore. While technically they are probably correct that maintenance fees are due regardless of receiving a bill I always did receive one from Monarch. So far I'm not pleased with the Diamond takeover.
I'm interested what other Monarch owners have done and what my options are with Diamond. Is Diamond a company I really want to continue using? The maintenance fees are higher than other timeshares I own. I'm seriously considering getting rid of this club.
I'd appreciate any feedback from both those who like and benefit from Diamond and those Monarch Owners that are also deciding what to do.
Thanks,
Paul
My first experience with a Diamond representative was VERY disappointing last year. He first indicated he wanted to provide me with an update about how great Diamond is and all the new benefits I'm entitled to. But then proceeded to tell me my current Monarch ownership is completely worthless and than I'm dumb if I don't buy more points to upgrade to Diamond. There was also mention of a letter he said that I signed and returned turning down a great initial upgrade offer. The offer of course was a one time only offer and he could only get close to that price since i turned down the initial 'deal of a lifetime'. He could never produce the letter I was supposed to have signed and returned. I don't respond well to strong arm sales tactics.
Today I just received a late notice that I haven't paid maintenance fees since April. I was told that Diamond is a 'GREEN' company and doesn't send out paper bills anymore. While technically they are probably correct that maintenance fees are due regardless of receiving a bill I always did receive one from Monarch. So far I'm not pleased with the Diamond takeover.
I'm interested what other Monarch owners have done and what my options are with Diamond. Is Diamond a company I really want to continue using? The maintenance fees are higher than other timeshares I own. I'm seriously considering getting rid of this club.
I'd appreciate any feedback from both those who like and benefit from Diamond and those Monarch Owners that are also deciding what to do.
Thanks,
Paul