czar
TUG Member
After out flight from TPA to JFK was cancelled on Friday, we decided to rent and drive home since they couldn't get us booked for days.
Rented from Avis and used a discount code I've used several times before, with no issue. Imagine my surprise when I checked the car back in and got a bill for over $600 in mileage charges! Apparently, the rate did not include mileage, which never even occurred to me (I looked back at prior reservations with that code and they did include unlimited mileage).
The agent at JFK was great. She found me the best rate and cancelled the transaction and rebooked it as it I'd had that rate from the beginning, and then she applied a discount code on top. Had I used the base rate from Avis, I would have paid $228 plus tax. She got me a rate for $180 minus 13%, so basically $160 plus tax. Of course, my $75 rate looked much better - until I got charged 40¢ per mile!
Rented from Avis and used a discount code I've used several times before, with no issue. Imagine my surprise when I checked the car back in and got a bill for over $600 in mileage charges! Apparently, the rate did not include mileage, which never even occurred to me (I looked back at prior reservations with that code and they did include unlimited mileage).
The agent at JFK was great. She found me the best rate and cancelled the transaction and rebooked it as it I'd had that rate from the beginning, and then she applied a discount code on top. Had I used the base rate from Avis, I would have paid $228 plus tax. She got me a rate for $180 minus 13%, so basically $160 plus tax. Of course, my $75 rate looked much better - until I got charged 40¢ per mile!