• The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 30 years!

    Join Tens of Thousands of other Owners just like you here to get any and all Timeshare questions answered 24 hours a day!
  • TUG started 30 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Read about our 30th anniversary: Happy 30th Birthday TUG!
  • TUG has a YouTube Channel to produce weekly short informative videos on popular Timeshare topics!

    Free memberships for every 50 subscribers!

    Visit TUG on Youtube!
  • TUG has now saved timeshare owners more than $21,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $21 Million dollars
  • Sign up to get the TUG Newsletter for free!

    60,000+ subscribing owners! A weekly recap of the best Timeshare resort reviews and the most popular topics discussed by owners!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    All T-shirt options here!
  • A few of the most common links here on the forums for newbies and guests!

Summer Bay Reservation?

silentg

TUG Review Crew: Expert
TUG Member
Joined
Jul 17, 2005
Messages
6,185
Reaction score
3,260
Points
649
Location
Central Florida
Resorts Owned
Fitzpatrick's Castle Holiday Homes,
Enchanted Isle.
Hi Folks.
I own a EOYO week at Summer Bay, I exchanged my 2015 week Thru DAE to go elsewhere. Have the confirmation, all set. Yesterday I got an email from Summer Bay saying Welcome Stephen (..?) your reservation is coming up in 3 weeks! I don't know any Stephen and sent a reply to Summer Bay telling them that. Should I contact Dial an exchange and tell them? This poor Stephen has my email on his reservation which is just plain lazy on the part of someone either at DAE or Summer Bay! Any advice except for what I plan to do?
They are supposed to work for us not the other way around. If this belongs in exchanging I apologize, I thought it would be under Buying Selling Renting?
Thoughts:shrug:
Silentg
 
Last edited:

silentg

TUG Review Crew: Expert
TUG Member
Joined
Jul 17, 2005
Messages
6,185
Reaction score
3,260
Points
649
Location
Central Florida
Resorts Owned
Fitzpatrick's Castle Holiday Homes,
Enchanted Isle.
Thanks Karen!
 

Karen G

Moderator
Joined
Aug 17, 2004
Messages
9,470
Reaction score
1,983
Points
749
Location
Henderson, NV
Resorts Owned
Once owned these: FirstFairway@Walden X 2; Lawai Beach; ManhattanClub; PuebloBonitoRose; 4 South Africa--now timeshare-free
I think I'd also contact DAE as well as Summer Bay. If Stephen made his reservation through DAE surely they will have his email address.
 

silentg

TUG Review Crew: Expert
TUG Member
Joined
Jul 17, 2005
Messages
6,185
Reaction score
3,260
Points
649
Location
Central Florida
Resorts Owned
Fitzpatrick's Castle Holiday Homes,
Enchanted Isle.
I think I'd also contact DAE as well as Summer Bay. If Stephen made his reservation through DAE surely they will have his email address.
Yes that is what I am planning to do. Will let you know what happens!
 

csxjohn

TUG Review Crew: Expert
TUG Member
Joined
Apr 25, 2012
Messages
6,551
Reaction score
134
Points
348
Location
North East Ohio
Resorts Owned
Tropic Shores Resort, Bluegreen points
I've had similar messages from Summer Bay and just ignore them.

Since I'm the one who secures the weeks before exchanging them with DAE, I just figure their left hand doesn't know what the right is doing.
 

tschwa2

TUG Review Crew: Veteran
TUG Member
Joined
Dec 19, 2008
Messages
16,002
Reaction score
4,676
Points
748
Location
Maryland
Resorts Owned
A few in S and VA, a single resort in NC, MD, PA, and UT, plus Jamaica and the Bahamas
Unlike exchanging through II and RCI (the official exchange companies of the resorts) when you exchange through the independents, its really closer to just putting a guest name on your home week. If there was some kind of major problem with that guest my guess is your home resort would come after you and then you would need to contact the independent exchange company who would take care of it. Your resort doesn't really have an agreement with the independent exchange company (in most cases). In fact some resorts will tell you that you can't use them and then the independent companies will talk to them and let them know that if you have a deeded week, you can't legally be stopped from using an independent company. It's you that have the agreement with the independent company.
 

silentg

TUG Review Crew: Expert
TUG Member
Joined
Jul 17, 2005
Messages
6,185
Reaction score
3,260
Points
649
Location
Central Florida
Resorts Owned
Fitzpatrick's Castle Holiday Homes,
Enchanted Isle.
Unlike exchanging through II and RCI (the official exchange companies of the resorts) when you exchange through the independents, its really closer to just putting a guest name on your home week. If there was some kind of major problem with that guest my guess is your home resort would come after you and then you would need to contact the independent exchange company who would take care of it. Your resort doesn't really have an agreement with the independent exchange company (in most cases). In fact some resorts will tell you that you can't use them and then the independent companies will talk to them and let them know that if you have a deeded week, you can't legally be stopped from using an independent company. It's you that have the agreement with the independent company.
Ok seriously, I called Summer Bay, they told me they didn't have Stephen's email address so they sent his reservation info to me. Then asked me are you trying to sell your timeshare? I said yes, but this is an exchange thru DaE I then called DAE and they told me they have Stephen's info but it was done thru Australia's office. I politely said. I don't want to do your work for you but you should contact Stephen to let him know. I should have asked for his email address so I could give him the week if he wants it. Not sure they would give me that info? My exchange is ok. So I will see what happens next if anything!
Silentg
 

csxjohn

TUG Review Crew: Expert
TUG Member
Joined
Apr 25, 2012
Messages
6,551
Reaction score
134
Points
348
Location
North East Ohio
Resorts Owned
Tropic Shores Resort, Bluegreen points
Ok seriously, I called Summer Bay, they told me they didn't have Stephen's email address so they sent his reservation info to me. Then asked me are you trying to sell your timeshare? I said yes, but this is an exchange thru DaE I then called DAE and they told me they have Stephen's info but it was done thru Australia's office. I politely said. I don't want to do your work for you but you should contact Stephen to let him know. I should have asked for his email address so I could give him the week if he wants it. Not sure they would give me that info? My exchange is ok. So I will see what happens next if anything!
Silentg

Did they offer any help in that direction? I have one for sale.
 

presley

TUG Review Crew: Expert
TUG Member
Joined
Aug 20, 2011
Messages
6,313
Reaction score
1,121
Points
448
Ok seriously, I called Summer Bay, they told me they didn't have Stephen's email address so they sent his reservation info to me. Then asked me are you trying to sell your timeshare? I said yes, but this is an exchange thru DaE I then called DAE and they told me they have Stephen's info but it was done thru Australia's office. I politely said. I don't want to do your work for you but you should contact Stephen to let him know. I should have asked for his email address so I could give him the week if he wants it. Not sure they would give me that info? My exchange is ok. So I will see what happens next if anything!
Silentg

That's ridiculous on Summer Bay's part. If the week was deposited to DAE, they need to send the reservation info to DAE and not to you. :doh:
 

silentg

TUG Review Crew: Expert
TUG Member
Joined
Jul 17, 2005
Messages
6,185
Reaction score
3,260
Points
649
Location
Central Florida
Resorts Owned
Fitzpatrick's Castle Holiday Homes,
Enchanted Isle.
That's ridiculous on Summer Bay's part. If the week was deposited to DAE, they need to send the reservation info to DAE and not to you. :doh:

Exactly my point! summer Bay is the most difficult resort I have ever delt with. I will gladly give it to Stephen if he wants it.
Silentg
 
Top