Actually, if you mean the real BBB BBB, RCI is squeaky clean.
Of course, the BBB is not really a consumer watchdog group, but, rather, a form of extortion of businesses, where they pay the BBB money for affiliation, which provides the consumer a false sense of security, IMO.
Here is what the BBB BBB says about RCI. It is a typical report in that if a company appears to make an effort to resolve an issue it passes the scrutiny of the BBB.
BBB Accreditation
This has been an accredited business by this BBB since December 1975. This means it supports the BBB's services to the public and meets our accreditation standards.
Customer Complaint History
When evaluating complaint information, please consider the company's size and volume of business. The number of complaints filed against the business may not be as important as the type of complaints and how the business handled them.
The BBB processed a total of 103 complaints about this business in the last 36 months, our standard reporting period. Of the total 103 complaints in the last 36 months, 32 of those were closed in the last 12 months.
Complaints Concerned
Advertising Issues: 1
Outcome of the complaint -
Resolved: 1
Sales Practice Issues: 5
Outcome of all complaints -
Resolved: 3; |[1 - Company resolved the complaint
issues. The consumer failed to acknowledged acceptance to the
BBB.]| Administratively Closed: 2; |[2 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.]|
Repair Issues: 1
Outcome of the complaint -
Resolved: 1; |[1 - Company resolved the complaint
issues. The consumer failed to acknowledged acceptance to the
BBB.]|
Service Issues: 29
Outcome of all complaints -
Resolved: 23; |[7 - Company resolved the complaint
issues. The consumer acknowledged acceptance to the BBB.]| |[10
- Company resolved the complaint issues. The consumer failed to acknowledged acceptance to the BBB.]| |[1 - Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to the BBB.]| Administratively Closed: 6; |[4 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.]|
Customer Service Issues: 8
Outcome of all complaints -
Resolved: 5; |[2 - Company resolved the complaint
issues. The consumer acknowledged acceptance to the BBB.]| |[2 -
Company resolved the complaint issues. The consumer failed to acknowledged acceptance to the BBB.]| |[1 - Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to the BBB.]| Administratively Closed: 3; |[3 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.]|
Guarantees or Warranty Issues: 3
Outcome of all complaints -
Resolved: 3; |[1 - Company resolved the complaint
issues. The consumer acknowledged acceptance to the BBB.]| |[1 -
Company resolved the complaint issues. The consumer failed to acknowledged acceptance to the BBB.]|
Product Issues: 4
Outcome of all complaints -
Resolved: 4; |[3 - Company resolved the complaint
issues. The consumer acknowledged acceptance to the BBB.]| |[1 -
Company resolved the complaint issues. The consumer failed to acknowledged acceptance to the BBB.]|
Refund or Exchange Issues: 33
Outcome of all complaints -
Resolved: 26; |[7 - Company resolved the complaint
issues. The consumer acknowledged acceptance to the BBB.]| |[16
- Company resolved the complaint issues. The consumer failed to acknowledged acceptance to the BBB.]| Administratively Closed: 7; |[6 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.]|
Contract Issues: 5
Outcome of all complaints -
Resolved: 2; |[1 - Company resolved the complaint
issues. The consumer acknowledged acceptance to the BBB.]|
Administratively Closed: 3; |[2 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.]|
Billing or Collection Issues: 14
Outcome of all complaints -
Resolved: 14; |[7 - Company resolved the complaint
issues. The consumer acknowledged acceptance to the BBB.]| |[2 -
Company resolved the complaint issues. The consumer failed to acknowledged acceptance to the BBB.]|