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Can't make an RCI ongoing request

jehb2

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I tried to put in an ongoing RCI request via HGVC. Had problems. After talking to RCI and HGVC (in a 3-way call) I was told that RCI did a recent upgrade and that the ongoing search feature is missing. Additionally the RCI counselor is not able to put in the request either. It will take 1-5 days for them to fix my account as they are currently trying to fix other accounts and there is a backlog.

Does anybody know anything about this?
 

presley

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I'm surprised to hear that since I started an ongoing request through the portal after the upgrade. When I completed the request, it did not show up in my ongoing requests until the next day, but it did show up by itself without me calling either company.
 

DaveC

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I made an ongoing search but not it is not working anymore. I need to cancel it but I can't access it at all. Is there any way to access the old site?
 

presley

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I made an ongoing search but not it is not working anymore. I need to cancel it but I can't access it at all. Is there any way to access the old site?

You might need to call for that, but if you don't call, it won't really matter. RCI ongoing searches just place a unit on hold for you. If you don't confirm it, you don't get it.

I just looked at my account again and my modify button is there for all my ongoing searches. I still have a start new ongoing search button, also. So, they didn't mess up all the accounts. Can't imagine how they managed to break only a few.
 
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