Bigrob
TUG Member
I was talking to Owner Care today and was alerted that in certain accounts over 1M points, when reservations made with credit pooled points are cancelled, the points are not going back as credit pooled points, but as regular use points.
I hadn't put two and two together as to what was going on, but in one of my accounts I had a large number of points that should have been available, but wasn't. It turns out that the points went back as regular use year points in 2018... but should have been credit pooled points with an expiration of September 30 2018... so that they would be accessible for reservations now.
I point this out as it may have impacted some other owners as well, as the owner care rep said there was a system glitch that was causing it. In my case it impacted over 700K points.
I hadn't put two and two together as to what was going on, but in one of my accounts I had a large number of points that should have been available, but wasn't. It turns out that the points went back as regular use year points in 2018... but should have been credit pooled points with an expiration of September 30 2018... so that they would be accessible for reservations now.
I point this out as it may have impacted some other owners as well, as the owner care rep said there was a system glitch that was causing it. In my case it impacted over 700K points.