Website Down????

Bigrob · Feb 27, 2015

am1 said:
I am sure you did better then I did. I still have a lot of points and that was even after I was unable to cancel all that I wanted to last night.

There was not much to be had.

I did not. I missed the whole party this morning.

Sandy VDH · Mar 7, 2015

It is so slow right now, it might as well be down. well, after waiting and waiting while it churned, it comes back with the reservation system is NOT available right now. great.

vacationhopeful · Mar 7, 2015

The Shell reservation system is down ALSO for maintenance ... on a Saturday afternoon?

am1 · Mar 7, 2015

Been slow most of the day. But no announcement on the website.

Sandi Bo · Mar 7, 2015

Agree, Sandy, it's so slow it might as well be down.

I called to complain and the VC confirmed it's been slow all day (thanks, lol). She said they think maybe because so many people are trying to book things in March.

Seriously? They can't be that clueless. :bawl:

am1 · Mar 7, 2015

Sandi Bo said:
Agree, Sandy, it's so slow it might as well be down.

I called to complain and the VC confirmed it's been slow all day (thanks, lol). She said they think maybe because so many people are trying to book things in March.

Seriously? They can't be that clueless.

Either that so they do such a good job of acting that people give up calling in to let them know what is wrong.

JimmieJames · Mar 7, 2015

Just got a request about an hour ago for a March 12 reservation at Great Smokies Lodge - after waiting several minutes for the search (and a couple of refreshes too) to complete, there was lots of availability (1 br. 2 br. 3 br. in deluxe, pool view, and presidential) - so I booked the best choice for the person (took several tries and refreshes) - so I knew it would be available if they said yes. Haven't heard back from them yet, but now when I check availability there is nothing - they CANNOT have all been booked in that short of a time. SOMETHING IS REALLY WRONG with that website.

Jim

jebloomquist · Mar 7, 2015

I find humor (my type) in strange ways. I did a search for a reservation and just watched the four squares go around. I did a "cancel this search". Then I did the search again, just to watch the squares again. After doing this 8 times with no search results appearing, the Verification Please enter the phrase below in the text box and click "Submit", appeared.

So, even though I never receive any results, I was still required to enter the verification phrase. At least one part of the web site is still working.:hysterical:

Jim

Beefnot · Mar 7, 2015

The Shell website wasn't working at all yesterday and is down for maintenance today. You Wyndham owners get periodic tastes of what has been the norm for Shell owners. But at least you have an online payment engine that works. I havent been able to book anything online for over a month.

jebloomquist · Mar 7, 2015

Beefnot said:
The Shell website wasn't working at all yesterday and is down for maintenance today. You Wyndham owners get periodic tastes of what has been the norm for Shell owners. But at least you have an online payment engine that works. I havent been able to book anything online for over a month.

Prior to the Wyndham acquisition of Shell, was there an online Shell system that worked most of the time? What had been your experience?

Jim

Bigrob · Mar 7, 2015

I have been trying for an hour to get to the online reservations, as there are some reservations I need to cancel. But alas I am denied and only get the offline view of reservations, with no option to cancel.

Sandy VDH · Mar 7, 2015

I just checked and got the online view of reservations, so try again bigrob

jebloomquist · Mar 7, 2015

Bigrob said:
I have been trying for an hour to get to the online reservations, as there are some reservations I need to cancel. But alas I am denied and only get the offline view of reservations, with no option to cancel.

Although it is just one more thing to do, a call to Wyndham tomorrow should be sufficient to get your reservations cancelled without any lose of points. If there is any pushback to returning your points, there are enough of us having problems tonight, that we could put together another lawsuit against Wyndham do to some lack of opportunity.

Let us know what happens tomorrow.

Jim

am1 · Mar 7, 2015

jebloomquist said:
Although it is just one more thing to do, a call to Wyndham tomorrow should be sufficient to get your reservations cancelled without any lose of points. If there is any pushback to returning your points, there are enough of us having problems tonight, that we could put together another lawsuit against Wyndham do to some lack of opportunity.

Let us know what happens tomorrow.

Jim

I am still waiting to here back from 2 weeks ago. I will be calling in tomorrow am.

am1 · Mar 8, 2015

Just spoke with a guy in owner care and they are saying the website was working 100% yesterday and they cannot make any exceptions. They have to enjoy it.

am1 · Mar 8, 2015

VC now says the website was having issues an IT confirms it. We will see what happens.

Sandi Bo · Mar 8, 2015

Good luck Adam. I have found if one person isn't able to help me, I call back and there's a good probability the next person will. It is frustrating, as it is time consuming. I have had one time where they would not refund my points, but otherwise they have. As many issues as they've been having lately, it's hard to believe they aren't bending over backwards to make things right. I've been very vocal, calling as well as sending feedback when then site is having issues, and I'm afraid it's hurt me as opposed to helped.

am1 · Mar 8, 2015

Thanks. Still nothing. Maybe my internet was not working is the best solution they have.

VCs have heard that yesterday there were issues but decision makers say that have to go by what IT tells them and IT tells them everything was fine. If it was down for a long time which it was yesterday it would cost them lots of money and they would know about it.

Beefnot · Mar 8, 2015

jebloomquist said:
Prior to the Wyndham acquisition of Shell, was there an online Shell system that worked most of the time? What had been your experience?

Jim

I have only been an owner since April 2013, technically after the Wyndham acquisition (although there had been little to no involvement from Wyndham yet at that time), so my first hand experience is limited. But from speaking with the Shell customer care reps, who are careful not to bad mouth Shell or Wyndham, it sounds like the Shell system had been pretty bad for a long while.

am1 · Mar 8, 2015

Got the points restored after a few hours and speaking to an owner care rep. Sent in screen shots. An extra reservation was cancelled which I had to struggle to put back together. Thankfully I noticed it later today.

The biggest disapointment is there was interest in finding out why there was an issue but never showed up in the IT department.

Bigrob · Mar 10, 2015

Is search down... again?

Never got one of my reservations to show up until the next day and couldn't cancel it, and got too busy to call next day, which is what they require. So I'm doubtful I'll get any joy and I'm not keen on wasting an hour trying.

JimmieJames · Mar 10, 2015

Yes it's down again (the website, Rob) - grinds on and on in the search and finally get message 'website not available.

I actually went to sleep while waiting for it and just now woke up again.

At lease I got a reservation canceled tonight - but want to partially book one so I can see if my points were returned - can't do it.

Jim

Bigrob · Mar 10, 2015

Some of the folks I've been talking to have said these mini-outages are not an accident. Perhaps they are just conspiracy theorists, but it does seem like this recurring problem has been going on long enough to have been addressed by now if they wanted to.

happyhopian · Mar 10, 2015

yes confirmed also down and been having the same problems for the last 5 days

Sandi Bo · Mar 10, 2015

Wyndham site is down

Search is not working for me right now. After over 2 minutes , I get 'Online Reservation System Unavailable'. Kind of humorous that they invite us to call the vacation planning center (which is closed).

Selecting to view my confirmations - after over 2 minutes, I get the offline excel-ish view of my confirmations.

Thanks happyhopian, too, I was timing how long it took for me to get the responses. Always feel like it takes forever, but never timed them before.

Website Down????

Bigrob

Sandy VDH

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