Saintsfanfl
TUG Member
I've been thinking about this since it has been a hot topic lately and it has occurred to me that MVC does not have any account information that is confidential in order to verify the true identify even if they wanted to. The name and address are on the deed and available to any person on the entire planet. The email address or phone number can be had pretty easily and sometimes show up with cross reference background searches. What else is there? I am pretty sure those four items are all they have. It would be pretty easy for someone to call and pose as another owner, book a reservation, and then and add their own name as a guest. I think the only reason it doesn't happen is it would be extremely difficult to get away with since the true owner would get an email and maybe see the reservation on marriott.com. The scammer could probably change the email address but the old one would hopefully get an alert.
I think they should use a verbal code word or something less accessible for verification when you call. My mom had her identity stolen and utilized recently and she now has verbal code words on all her bank and credit card account for when she calls in.
I think they should use a verbal code word or something less accessible for verification when you call. My mom had her identity stolen and utilized recently and she now has verbal code words on all her bank and credit card account for when she calls in.