Jet Blue change flights - need advice

[caribbean]

We were scheduled on a flight with Jet Blue originally due to arrive in Orlando @ 10:45am. Just got an e-mail stating a flight change, now arriving @ 4:20pm. NOT ACCEPTABLE. Checking their other flights shows that is now the earliest arrival time. Is that sufficient difference to cancel and get a full refund?

[Egret1986]

Airtran changed a schedule, similar to yours. They offered a full refund or a switch to a different flight. I took the new flight option because the schedule and airport was much better (I originally wanted this schedule and airport, but the tickets were too high).

Day before last I got a flight change on flights booked the beginning of February. Each way, there was going to be a 5-1/2 hour layover when it was previously an hour, putting us at the airport very late at night on arrival and departing extremely early in the morning. NOT ACCEPTABLE. I went online to check other flights and found a suitable flight. When I got an agent on the telephone, they indicated that the change would have to be a refund as opposed to switching to another flight because it had to be within the same flight class (and I'm not talking First Class as opposed to Coach). I nicely protested the refund because flights on all airlines were about $100-$500 more per ticket (4 tickets). He cut me off and wanted to know if I wanted the refund or to keep the changed schedule. I took the refund. I sent an email to customer service of my dissatisfaction with the handling due to the fact I bought the tickets 5 months ago and the flight was 30 days away and availability was limited and that the agent seemed unwilling to work with me (US Airways).

Unfortunately, by the time Customer Service responded, I had bit the bullet and purchased tickets on Airtran. About the time that I made the purchase, an email was coming from C.S. that she was sorry how the transaction was handled and would be more than happy to work with me on new flights. Too late, Airtran doesn't have a 24 hour cancellation policy, so the best I would be able to do would get a credit good for 1 year if I cancelled within 4 hours of making the reservation.

I emailed back to the C.S. agent and told her I appreciated the offer, but had just purchased new tickets that cost quite a bit more than my original tickets because I wanted to be able to make the trip and ticket availability was limited.

She followed up with another apology and will be providing (4) $200 vouchers good for one year.

I wish the original agent had been more helpful (the C.S. agent indicated this would be addressed since the agent had not provided a service the airline offers) and I wasn't out the additional cash to get to Panama City. But at least I feel like the follow-up by Customer Service gave an indication that the airlines are willing to at least refund when schedules are changed by a few hours.

I expect you will get a refund no problem.