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Xrated magazines

S

sea

TUG Review Crew: Veteran
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Stayed at a Residence Inn with the family (3 children 12 and under) over the weekend. I found a stack of Xrated magazines under sofabed. Thank goodness they weren't found by my children.
What (if any) compensation would be reasonable to expect the hotel to provide? If they are not in a generous mood, who do I take it to?
Thanks for your help.
 
Maybe small token

sea said:
Stayed at a Residence Inn with the family (3 children 12 and under) over the weekend. I found a stack of Xrated magazines under sofabed. Thank goodness they weren't found by my children.
What (if any) compensation would be reasonable to expect the hotel to provide? If they are not in a generous mood, who do I take it to?
Thanks for your help.
Click to expand...

Compensation? Maybe a hearty "thank you ,- that shouldn't have happened" (what else did they not even attempt to clean?) and a free soda for the hassle. It's not at the level of a free stay or anything like that. A sincere apology is a great start. You might get littl or nothing but as you say at least the kids didn't find it.
 
If they were found by your children perhaps then you could expect compensation; however, that was not the case. You were not inconvenience really with this and if it were me I would probably just toss them in the trash wash my hands and move on, no questions asked. The staff are only human and things can be missed. You weren't staying at the JW.
 
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I'd call the front desk as soon as the mags were found, let them know what was found, and ask them to send housekeeping up immediately to take a more thorough look around (because I'd be askeered of what else could be hiding under the beds. :eek: )

If housekeeping showed up within 30 minutes, no reason to complain. If they didn't, then a complaint to the manager would be in order. If that still didn't work, then I'd contact the corporate offices by letter with the thought that they would want to know who among their employees is not taking their customer service duties seriously.

But compensation? Nope, my stay would not be diminished in any way by a stack of girly mags under the sofa. Heck, there are dirty movies just a click away on all the TV's!
 
Sounds like your main concern is compensation which is pretty sad.

sea said:
Stayed at a Residence Inn with the family (3 children 12 and under) over the weekend. I found a stack of Xrated magazines under sofabed. Thank goodness they weren't found by my children.
What (if any) compensation would be reasonable to expect the hotel to provide? If they are not in a generous mood, who do I take it to?
Thanks for your help.
Click to expand...
 
They were stuffed under the sofa. I wouldn't have expected housekeeping to find them unless they got down on their knees to look under the furniture.

Toss them out or keep them for your own personal enjoyment. I wouldn't expect any other compensation.
 
Compensation? For what?

Was it so difficult to place the magazines in a trash can? I am sorry , but this is a problem with society today. Everyone wants compensated for the slightest inconvenience. You should simply be glad that your kids didn't find them first. Compensation? Pshaw!
 
sea said:
Stayed at a Residence Inn with the family (3 children 12 and under) over the weekend. I found a stack of Xrated magazines under sofabed.
Click to expand...

Let's get this clear: were the magazines under the sofabed OR inside the bed of the sofabed? The first one means nothing, the second one means bad housekeeping.
 
ldanna said:
Let's get this clear: were the magazines under the sofabed OR inside the bed of the sofabed? The first one means nothing, the second one means bad housekeeping.
Click to expand...

...or a man who's intent on hiding his girly magazines really well.
 
Magazines were under the sofabed

but clearly visible. My 8 year old son was standing next to me when I made up the sofabed and noted 'oh look mummy magazines'...you could see them clearly when the seat cushion was removed from the couch(due to the large handle opening), even before you pulled out the bed. It was a mistake on the part of housekeeping as their usual procedure is to look under all pieces of furniture that do not go directly to the carpet for any leftover items from the previous guest(as was explained to me by the front desk manager).
My main concern was not compensation, but that a family staying at this hotel should not have to worry about this........it should not be happening. We have stayed here previously and probably will again. Residence Inn's are clearly not in the category of a JW, and do cater to families among others. If I threw them into the trash then another family may incur the same situation in the future. I certainly couldn't throw them in the trash in my room......so would have had to search out a trash in a public area on the main floor. Since it was some inconvenience for me to get the magazines out from under the sofa and take them to the front desk(without my children being aware), and provide an explanation to the clerk along with having another conversation with the front desk manager the following day, I believe it is only right that they do something to sweeten the apology. The clerk asked me to leave the black bag that I'd delivered them in (so that they weren't sitting out in the open) and that required me to stop by and collect it after the manager had been made aware.
The bottom line is that they shouldn't have been left in the room, and I was inconvenienced in having to deal with it. IMHO the hotel should do a little something extra to apologize but I was curious what folks on TUG thought.
 
sea said:
The bottom line is that they shouldn't have been left in the room, and I was inconvenienced in having to deal with it. IMHO the hotel should do a little something extra to apologize but I was curious what folks on TUG thought.
Click to expand...

Would you prefer a Sprite, Coke or bottled water? Thanks
 
Life is full of lots of inconveniences, this was pretty small in my book. You had to discard the magazines or take them to the front desk. It wasn't like it took a lot of your time.

Housekeeping should have found them, but considering the location it's not that surprising they didn't. I'll often find items on the floor of hotels, under the bed or sofa.

There are lots of little inconveniences when you stay at a hotel property. The remote control doesn't work, light bulbs need replacing, balcony door doesn't lock, fridge doesn't work properly, etc. I don't expect compensation when they have to come fix something in the room. I wouldn't expect compensation just because a previous guest left his reading material (;) stashed under the sofa.
 
be glad your kid didn't find them, and move on. It's not like you found a crack pipe or a used hypodermic needle!

We stayed in a Holiday inn in Asheville NC on our way to HHI. We stayed there for one reason and one reason only. To sleep. We didn't use the restaurant, the pool or anything.

Except we didn't sleep. Atleast not much. The AC unit was so loud that we really never fell asleep, atleast not a deep one. By 4:30 am we were all up for the morning, we had given up. Even our two year old was done trying.

We kept waiting for it to shut off, but it never did. We tried shutting it off ourselves, but within 20 minutes the tiny room was so stifling with 4 bodies in it that we had to turn the unit back on again.

I complained to the front desk upon our departure. The deducted $23 off our $99 plus tax room, even after I explained that our only reason to be there was to SLEEP.

Now, IMO THAT deserved more than a 23$ discount and an apology!
 
Compensation? Seriously?

If I'd found broken glass or rat poison I'd expect some sort of thank-you like a room upgrade but not for adult magazines. In the first case it would be an attempt on their part to keep me from bad-mouthing them to all my friends.

If my 9 year-old girls found magazines like this it would make a good 'teachable moment'.
 
Your responses are giving me a chuckle.

I feel like I'm living in the twilight zone reading the responses. Are we so desensitized to pornography that we feel it's a non-issue when a family inadvertently finds a stack of magazines in a hotel room? (we're not talking playboy here)

Whatever the reason; as a good will gesture, to acknowledge their part in the error, to thank me for my past and future Marriott business, or because it's good customer serice.......a hotel or store or restaurant or whatever should come forth with something to 'make it right' when you have a valid complaint or concern to bring to their attention. This is a common practice, and I'm sure most of you must have experienced this at some time. I guess the turning point here is that most of you do not believe this issue is a valid complaint. I am surprised.

The hotel had come forth with compensation without me even asking for it. They just knew it was the right thing to do. I wanted to ask TUG members for their opinions, as I wasn't sure if it was a fair offering. Thank you for providing your opinions.
 
sea said:
The hotel had come forth with compensation without me even asking for it. They just knew it was the right thing to do. I wanted to ask TUG members for their opinions, as I wasn't sure if it was a fair offering. Thank you for providing your opinions.
Click to expand...

This was not disclosed in your original post. Had it been disclosed, the responses you would have received would have likely been far different. Your post came across that you were expecting compensation for your troubles, not that it was offered and you wanted opinions on it. The issue was really no trouble in most people opinion. Remember, for your troubles, everyone else pays for the compensation, not the hotel. The customers pay for everything.

When things like this happen, people have a tendency to think they are owned something. When in reality it is not nearly as big of an issue as they make it out to be. Happy to hear that the hotel offered you something for the inconvenience.
 
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I'm not desensitized to what you found. You're perfectly entitled to feel as you wish about the discovery. But I'd be MUCH more creeped out about the condition of the sofabed in which they were found. If housekeeping didn't find them, then what ELSE did housekeeping NOT clean? Eeeww!!! :eek:

Dave
 
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I'm definitely not implying that finding porn magazines is a non-issue here. I realize the impact this can have on children and can certainly understand your concern about your children.

I didn't have strong outrage to your original post because you explained that you (an adult) found these materials before your children saw them. It's unfortunate you had to deal with this, but it's a very different situation than had your children seen these materials. Also, I assumed they were "playboy" type magazines, I wasn't aware it was something worse than that.

I guess it's just that in my travels I often have things go wrong and I'm rarely offered compensation. Things happen, that's life. For example, I stayed at the Westin Maui Villas on an exchange once and had no hot water for over 24 hours. I had just come from the beach and really wanted a shower. I wasn't offered any compensation.

I'm glad to hear that Marriott offered you something and I agree it shouldn't have happened in the first place.
 
Lax housekeeping should earn you an apology and maybe a free snack. That's it. The fact that it was pornography that was overlooked was unfortunate. The bulk of the blame, IMO, lies with the guy who left it in the room.
 
LAX Mom said:
I didn't have strong outrage to your original post because you explained that you (an adult) found these materials before your children saw them. It's unfortunate you had to deal with this, but it's a very different situation than had your children seen these materials.
Click to expand...

I guess that's the nugget of my response as well. A potentially bad situation did not occur which is very different than a wrong which needs to be righted. Staying in a hotel without hot water deserves compensation. Discovering that your room has no hot water before settling in deserves a new room and an apology but nothing more.
 
sea said:
Stayed at a Residence Inn with the family (3 children 12 and under) over the weekend. I found a stack of Xrated magazines under sofabed. Thank goodness they weren't found by my children.
What (if any) compensation would be reasonable to expect the hotel to provide? If they are not in a generous mood, who do I take it to?
Thanks for your help.
Click to expand...

This is a funny thread and I'm confused. The motel is offering you compensation and you're trying to see if you deserve more? And then you go on to state that your kids barely even noticed them? Why is it that you deserve anything at all? If it happened to me, I would be upset and I would inform the manager. However, I wouldn't expect anything back.

Yep, something just doesn't compute... sorry.
 
ace2000 said:
This is a funny thread and I'm confused. The motel is offering you compensation and you're trying to see if you deserve more? And then you go on to state that your kids barely even noticed them? Why is it that you deserve anything at all? If it happened to me, I would be upset and I would inform the manager. However, I wouldn't expect anything back.

Yep, something just doesn't compute... sorry.
Click to expand...

Here's what it is:

The OP originally stated:
If they are not in a generous mood, who do I take it to?
Click to expand...
But then far later in the thread the OP states:
The hotel had come forth with compensation without me even asking for it. They just knew it was the right thing to do. I wanted to ask TUG members for their opinions, as I wasn't sure if it was a fair offering.
Click to expand...
Huh?
 
I sort of understand why the OP wouldn't disclose in her first post that she was offered compensation and exactly what it was. That way, our responses about what we would consider fair compensation wouldn't be relative to what she did get. The general consensus is that most of us wouldn't expect any compensation if faced with those same circumstances, which is different from the response it appears the OP was expecting.

But I don't understand, honestly, what the "desensitized to pornography" and "not talking playboy" is supposed to mean. Are we talking about a moral issue here, or was there simply trash left in the room?!?! None of us are probably experts on porn :eek: , but doesn't it take only a quick glance at a magazine cover to recognize it, and less than 30 seconds to distract your children while you get rid of it?

I'm glad, OP, that you were offered compensation when you thought you deserved it. Would you share with us what you did get?
 
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