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Old August 28, 2010, 08:18 PM   #1
sjuhawk_jd
 
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BBS Reg. Date: Dec 7, 05
Location: Philadelphia
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RCI Points - Problems w/ Trip Cancellation Insurance

I had an RCI exchange (points) and I had purchased Trip cancellation insurance. Today, when I called RCI to cancel, I was told that I will get the points back but no exchange money ($179) will be credited. Exchange money is credited on RCI Weeks account only (with insurance) and not points side.

I asked for the supervisor. After 6 minutes, supervisor (very rude) reads me the riot act - No refund (or credit) of exchange fees. I read her the terms and conditions of the insurance from my account: (a) you get your week back, (b) you get your exchange fee as a credit on the account good for 6 months. Supervisor said "you just mentioned the magic word: Week". I said, "But these T&C are posted in my points account." After much arguing, supervisor said, "I can either refund your points or credit the exchange fee (but not both)". I tool the exchange fee credit. Questions:

(1) I got supervisor's name and employee ID. How do I report her bad attitude to RCI?
(2) How do I get my points back?

This is what popped up when I clicked on the "Trip protection Plan" hyperlink from within my RCI points reservation:

PART A

RCI Weeks Vacation Protection ensures that your Trading Power and Exchange fee are fully restored, and made available for your next vacation, in the event that you have to change or cancel. Don't leave your vacation unprotected.

PART B

Upon canceling your exchange vacation, you will receive a $69 USD credit on your RCI account for a future exchange. This credit is valid for 6 months after date of cancellation.

Last edited by sjuhawk_jd; August 28, 2010 at 08:21 PM. Reason: added details
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Old August 29, 2010, 12:24 PM   #2
alwysonvac
 
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I remember reading about the Vacation Protection. I'm assuming it's the same thing

Quote:
From RCI's website - http://www.rci.com/RCI/RCIW/RCIW_ind...pe=faq&id=2449

For Week's Exchanges:
RCI is pleased to offer Vacation Protection which protects the Trading Power of your deposited week to ensure it's retained. Plus, if a vacation must be canceled, a credit, equal to the original exchange fee, will be posted to your RCI account. This credit may be applied to vacations confirmed within six months of the date the original vacation was canceled. The original exchange fee is not refunded under the plan.

The cost of Vacation Protection is $69 USD* / $81 CAD*, and it will apply to cancellations made for any reason to one-for-one exchanges. Vacation Protection may be purchased up to 30 days after the member confirms an exchange. However, Vacation Protection cannot be purchased 14 days or less in advance of travel. Refunds may be requested up to 14 days after Vacation Protection is purchased; however, no refunds will be given if the protection is canceled 14 days or less before the check-in date.


For Point's Reservations:
RCI Points Vacation Protection returns100% of points used if a vacation must be cancelled. Vacation Protection may be purchased up to 30 days after confirming an RCI Points vacation; however, Vacation Protection cannot be purchased 14 days or less in advance of travel. You may request a refund up to 14 days after Vacation Protection is purchased; however, no refunds will be given if it the protection is cancelled 14 days or less prior to the travel start date.

The cost of Points Vacation Protection is $29 USD* / $34 CAD*, for a 1-2 night stay, $39 USD* / $46 CAD* for a 3-4 night stay, or $49 USD* / $58 CAD* for a stay of 5 nights or more. Points Vacation Protection applies to cancellations made for any reason to an RCI Points resort vacation. The transaction fee is not refundable
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Old August 29, 2010, 04:39 PM   #3
sjuhawk_jd
 
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The issue is that I paid $69 for the vacation protection plan and it was a weeks resort but booked using the RCI points. So, as pointed out above, the cancellation policy for the weeks should apply.
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Old August 29, 2010, 06:04 PM   #4
tschwa2
 
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plans changed 11/1/09

RCI changed the points cancelation policy and the protection policy on 11/1/09. If you purchased the plan prior to that date you should be entitled to the refund of the transaction fee per the terms of the old plan.
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Old August 30, 2010, 07:06 AM   #5
theo
 
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Still ANOTHER RCI "enhancement"?

Quote:
Originally Posted by tschwa2 View Post
RCI changed the points cancelation policy and the protection policy on 11/1/09.
It's a source of continual amazement to me just how many different "enhancements" RCI can contrive to "benefit" its' members. Next will likely be "free tacks" to place inside your shoes for "enhanced" comfort.
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Old August 30, 2010, 08:30 AM   #6
rickandcindy23
 
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I am glad now that I didn't purchase their insurance and absolutely never will. Did you know there are other insurance products offered that will cover you for an entire year?

RCI is really hurting timeshare owners. I would write directly to Geoffrey Ballotti (what's his name?), or Carole Ablett in owner services. I had both of their email addresses and will look them up. Geoffrey was easy to find via a search.
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Old August 14, 2011, 01:21 PM   #7
timbuktu
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Cancellation double talk ?

I did not purchase their cancellation insurance and they will not refund the trading fee of $179 ( getting higher all the time) which I knew.
They will refund some points, in this case 14. But they tell me they are refunding 20, get this, because I have 6 points left in my account. I say these 6 points have nothing to do with RCI and belong to me. They disagree , they say, because I am cancelling the transaction they revert back to them as my deposit. Do you agree ?
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