Herb33
newbie
MVCEC Enrollment Agreement, Item 5g, reads as follows:
Keep the above in mind as you browse through the following email conversation ...
Email #1: Me to Sales Exec (SE) with cc to Sales Manager (SM)
The attached email from Owner Services [not included here] says 550 PlusPoints have been deposited to my account.
I assume these are the points referred to in our Contract for Purchase under item X: ADDITIONAL TERMS.
As you may recall, during your presentation on 6/25/10 you mistakenly offered us 1,100 PlusPoints for signing the points contract that day. When you were made aware of this mistake, [the SM] agreed to honor the offer of 1,100 points, and he signed a separate letter that was included with the contract agreeing to deposit the additional 550 points.
Also, when we executed the Enrollment Agreement to enroll our weeks in the new program, Item 1 in the Addendum to this agreement awarded us an additional 800 PlusPoints.
We should now have 1,900 PlusPoints in our account.
I spoke to a Vacation Ownership Advisor about this, and she told me I needed to bring this matter to your attention. Please let me know if there's something more I need to do in order to have all of the PlusPoints we were awarded back in June deposited to our account.
*******************************
Email #2: SM to Me
[The SE] is out of the office on vacation and I wanted to respond. I do recall the sale and the mix-up with regards to the Plus Points. The 550 missing points will be credited to your account. With regards to the 800 plus points for enrolling, they are part of the 1,100 total points for the purchase (broken down: 300 plus points for the purchase and 800 plus points for enrolling, which we waived the $695 enrollment cost). I will forward to our liaison to post the 500 points.
*******************************
Email #3: Me to SM
Ref your last: “With regards to the 800 plus points for enrolling, they are part of the 1,100 total points for the purchase (broken down: 300 plus points for the purchase and 800 plus points for enrolling, which we waived the $695 enrollment cost).”
I do not remember being told this until now.
What I see in the signed documents I have in front of me is the following:
-- 550 points in the purchase contract (ADDITIONAL TERMS);
-- 550 points in a separate letter over your signature; and
-- 800 points in the signed addendum to the Enrollment Agreement.
I can find no reference in the signed documents to 1,100 total PlusPoints for purchase & enrollment or to 800 points being offered in lieu of waiving the enrollment fee. This includes the Quality Assurance Checklists we initialed and signed for both transactions.
*******************************
Email #4: SM to me
If you have an opportunity to go on the Marriott website, it provides you information about enrolling and explains by paying the enrollment fee ($695) you will receive 800 plus points. In the case of a purchaser buying destination points, we combine the enrollment and on-tour incentive points together. The only option I can offer is if you wish to pay the $695 enrollment, Marriott will provide you the 800 plus points.
*******************************
Email #5: Me to SM with cc to MVCI Director of Customer Advocacy (DCA)
I have a legal document -- ADDENDUM TO MVC EXCHANGE COMPANY ENROLLMENT AGREEMENT -- signed by me and a member of your sales team that says the following:
Prior to meeting with [the SE] on 6/25/10, as required by our Encore Vacation contract, we knew absolutely nothing about the new Marriott program. We did not even know it existed until about 20 minutes into our meeting with [the SE]. We assumed we were there to talk about purchasing a WEEK. Marriott had provided us with no advance information about the new program. We were not aware of any information about this program on the Marriott web site. Why? Because we had no reason to be aware of it.
Are you now telling me that information on a promotional Marriott web site that I had no reason to be aware of at the time I signed these legal documents takes precedence over these documents?
And BTW … the information I see now on this web page says nothing about having to pay an enrollment fee in order to receive 800 PlusPoints. It simply says: "For a limited time, receive 800 Vacation Club PlusPoints when you enroll!" Well, we enrolled. And the enrollment documents I signed say we will be awarded 800 PlusPoints.
*************************
To be continued ............
Owner recognizes and acknowledges that representations concerning participation in the Program are limited to materials supplied or otherwise approved by MVCEC in writing. ALL OTHER REPRESENTATIONS ARE NOT VALID OR BINDING ON MVCEC; [Bold CAPS in the orgiinal]
Keep the above in mind as you browse through the following email conversation ...
Email #1: Me to Sales Exec (SE) with cc to Sales Manager (SM)
The attached email from Owner Services [not included here] says 550 PlusPoints have been deposited to my account.
I assume these are the points referred to in our Contract for Purchase under item X: ADDITIONAL TERMS.
As you may recall, during your presentation on 6/25/10 you mistakenly offered us 1,100 PlusPoints for signing the points contract that day. When you were made aware of this mistake, [the SM] agreed to honor the offer of 1,100 points, and he signed a separate letter that was included with the contract agreeing to deposit the additional 550 points.
Also, when we executed the Enrollment Agreement to enroll our weeks in the new program, Item 1 in the Addendum to this agreement awarded us an additional 800 PlusPoints.
We should now have 1,900 PlusPoints in our account.
I spoke to a Vacation Ownership Advisor about this, and she told me I needed to bring this matter to your attention. Please let me know if there's something more I need to do in order to have all of the PlusPoints we were awarded back in June deposited to our account.
*******************************
Email #2: SM to Me
[The SE] is out of the office on vacation and I wanted to respond. I do recall the sale and the mix-up with regards to the Plus Points. The 550 missing points will be credited to your account. With regards to the 800 plus points for enrolling, they are part of the 1,100 total points for the purchase (broken down: 300 plus points for the purchase and 800 plus points for enrolling, which we waived the $695 enrollment cost). I will forward to our liaison to post the 500 points.
*******************************
Email #3: Me to SM
Ref your last: “With regards to the 800 plus points for enrolling, they are part of the 1,100 total points for the purchase (broken down: 300 plus points for the purchase and 800 plus points for enrolling, which we waived the $695 enrollment cost).”
I do not remember being told this until now.
What I see in the signed documents I have in front of me is the following:
-- 550 points in the purchase contract (ADDITIONAL TERMS);
-- 550 points in a separate letter over your signature; and
-- 800 points in the signed addendum to the Enrollment Agreement.
I can find no reference in the signed documents to 1,100 total PlusPoints for purchase & enrollment or to 800 points being offered in lieu of waiving the enrollment fee. This includes the Quality Assurance Checklists we initialed and signed for both transactions.
*******************************
Email #4: SM to me
If you have an opportunity to go on the Marriott website, it provides you information about enrolling and explains by paying the enrollment fee ($695) you will receive 800 plus points. In the case of a purchaser buying destination points, we combine the enrollment and on-tour incentive points together. The only option I can offer is if you wish to pay the $695 enrollment, Marriott will provide you the 800 plus points.
*******************************
Email #5: Me to SM with cc to MVCI Director of Customer Advocacy (DCA)
I have a legal document -- ADDENDUM TO MVC EXCHANGE COMPANY ENROLLMENT AGREEMENT -- signed by me and a member of your sales team that says the following:
The Enrollment Agreement is hereby modified to include the following:
1. Subject to the terms and conditions of this Addendum, MVCEC hereby awards to Owner 800 Vacation Club Points ("PlusPoints"). PlusPoints will be deposited in Owner's account within sixty (60) days after the date of Owner's enrollment in the program.
1. Subject to the terms and conditions of this Addendum, MVCEC hereby awards to Owner 800 Vacation Club Points ("PlusPoints"). PlusPoints will be deposited in Owner's account within sixty (60) days after the date of Owner's enrollment in the program.
Prior to meeting with [the SE] on 6/25/10, as required by our Encore Vacation contract, we knew absolutely nothing about the new Marriott program. We did not even know it existed until about 20 minutes into our meeting with [the SE]. We assumed we were there to talk about purchasing a WEEK. Marriott had provided us with no advance information about the new program. We were not aware of any information about this program on the Marriott web site. Why? Because we had no reason to be aware of it.
Are you now telling me that information on a promotional Marriott web site that I had no reason to be aware of at the time I signed these legal documents takes precedence over these documents?
And BTW … the information I see now on this web page says nothing about having to pay an enrollment fee in order to receive 800 PlusPoints. It simply says: "For a limited time, receive 800 Vacation Club PlusPoints when you enroll!" Well, we enrolled. And the enrollment documents I signed say we will be awarded 800 PlusPoints.
*************************
To be continued ............
Good luck and keep us posted. Pam
