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Marriott Rewards Point Reduction [Account Hacked]

I

ilene13

TUG Member
Joined
Nov 1, 2008
Messages
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Location
Lakewood Ranch, Florida
I just went to make a hotel reservation and I tried to log on to my account. It refused my password. I then tried my email address and my home address--it said those are incorrect. A Marriott representative chatted on line with me and gave me the email address and password that she said were associated with my account. They were incorrect--I never had those. Then I logged into my Vacation Club account and it gave me my Marriott Rewards Point balance---it was 600,000 points less than I had last week. I am going to call Marriott Rewards in the morning---has anyone else had this issue??????????????:doh: :( :confused:
 
ilene13 said:
I just went to make a hotel reservation and I tried to log on to my account. It refused my password. I then tried my email address and my home address--it said those are incorrect. A Marriott representative chatted on line with me and gave me the email address and password that she said were associated with my account. They were incorrect--I never had those. Then I logged into my Vacation Club account and it gave me my Marriott Rewards Point balance---it was 600,000 points less than I had last week. I am going to call Marriott Rewards in the morning---has anyone else had this issue??????????????:doh: :( :confused:
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Better check the activity on your MRP account. Could be that someone illegally gained access to your account, modified the email address and other info, then redeemed 600,000 points for something nice and expensive.
 
gblotter said:
Better check the activity on your MRP account. Could be that someone illegally gained access to your account, modified the email address and other info, then redeemed 600,000 points for something nice and expensive.
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I am talking to the Marriott internet department now. I have to call rewards in the AM to lodge an official complaint and request my points back. It looks as though someone changed my entire profile--MRP account not Vacation club account
 
ilene13 said:
I am talking to the Marriott internet department now. I have to call rewards in the AM to lodge an official complaint and request my points back. It looks as though someone changed my entire profile--MRP account not Vacation club account
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How distressing! Could the internet department tell you what redemption activity occurred on your account during the last week? Are you now able to gain access to your MRP account, or just the MVCI account?
 
gblotter said:
How distressing! Could the internet department tell you what redemption activity occurred on your account during the last week? Are you now able to gain access to your MRP account, or just the MVCI account?
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They told me that it happened on OCT 5th and the person purchased 3 playstation III's and 2 X boxes. I sure didn't. We've outgrown game systems in our family about 10 yrs ago. I could access my MRP account but I will not until I talk to the Fraud department as I want them to see all of the incorrect info. The internet rep gave me an email address to contact the Fraud group--I've already emailed them.
 
Oh Ilene, that's awful! I hope Marriott helps you resolve this so that you get all your points back quickly.

I use passwords and sign in/out to every website that requires them, but never gave a thought to the Marriott Rewards site being hacked that way. I'm sorry you're going through this but do appreciate the reminder. Thanks for letting us know what's happened and how it's being resolved.
 
Three PlayStation's and two XBox's only cost 60,000 points? That seems very cheap.
 
This should be easy to prove fraud. Three devices say shipped UPS to x address. Send the police there and it's a vacant home - owners away for the winter OR police find devices there and arrest the crooks.

Question is how hard it will be for Marriott to return the points. 600k is a lot of pts.
 
600k is not a lot of points to Marriott.

There is no reason why they should not return the points.
 
winger said:
This should be easy to prove fraud. Three devices say shipped UPS to x address. Send the police there and it's a vacant home - owners away for the winter OR police find devices there and arrest the crooks.
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You are assuming that they were shipped to the US, but they could have been shipped to anywhere else in the world for all we know.

This story is pretty disturbing. Could have happened to anyone. I hope the OP gets her points back.
 
It would be interesting to hear what -- if any -- restrictions Marriott has in place regarding shipping to an address OTHER than the account owner's address on file. That should be a red flag....
 
Could the Key Card be the culprit?

Don't know if this has anything to do with it, but I learned a long time ago that the nice little Key Card they give you when you check into a Hotel or TS is loaded with your personal info.

I get copied on a number of business alert and executive info news letters. Some of these news letters have implied that all your personal data a hotel system has in their data base is transferred to that magnetic strip on the back of the key card. I'm not sure what exactly they put on the card, but its not much of a leap to assume that at the very least it does contain your frequent traveler info (i.e. Marriott Rewards profile).

More than once I've seen articles that tell you NEVER return your key card to the hotel when checking out. Take it with you and shred-it
 
DMSTWO said:
Don't know if this has anything to do with it, but I learned a long time ago that the nice little Key Card they give you when you check into a Hotel or TS is loaded with your personal info.
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This is just an urban legend!! The key cards don't contain that kind of info.


BUT there is a kernel of truth to this. Which is: Having a fraudulent credit card on your person is against the law. BUT a scammer can legally have key card on their person ( and credit info encoded on those cards).
 
DMSTWO said:
Don't know if this has anything to do with it, but I learned a long time ago that the nice little Key Card they give you when you check into a Hotel or TS is loaded with your personal info.

I get copied on a number of business alert and executive info news letters. Some of these news letters have implied that all your personal data a hotel system has in their data base is transferred to that magnetic strip on the back of the key card. I'm not sure what exactly they put on the card, but its not much of a leap to assume that at the very least it does contain your frequent traveler info (i.e. Marriott Rewards profile).

More than once I've seen articles that tell you NEVER return your key card to the hotel when checking out. Take it with you and shred-it
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I can reliably say that this is NOT TRUE - the hotel room key card DOES NOT hold any sensitive data about you - it purely gets you into your hotel room.
 
Ilene - please let us know how this gets resolved with Marriott.
 
My Points

So far everyone with whom I have spoken to at Marriott has been wonderful. The paperwork to report the fraud was faxed to me this morning. I now have a password and a pin # for my account. We are making a police report this evening--suggested by Marriott. All the paperwork will be faxed back to them tonight and I was told I should get my points back in a timely manner. I will keep everyone updated.:rolleyes:
 
That's about as good news as could be hoped for, Ilene, sounds like Marriott is working with you to get this resolved - here's to continued good service. (As well as a confirmed reservation for the Points stay that you were trying to make when you realized your account had been compromised!)
 
ilene13 said:
So far everyone with whom I have spoken to at Marriott has been wonderful. The paperwork to report the fraud was faxed to me this morning. I now have a password and a pin # for my account. We are making a police report this evening--suggested by Marriott. All the paperwork will be faxed back to them tonight and I was told I should get my points back in a timely manner. I will keep everyone updated.:rolleyes:
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Any high-level details you can share regarding where the goodies were shipped?
 
SueDonJ said:
That's about as good news as could be hoped for, Ilene, sounds like Marriott is working with you to get this resolved - here's to continued good service. (As well as a confirmed reservation for the Points stay that you were trying to make when you realized your account had been compromised!)
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Sue,
I was actually not making a points stay--I just wanted my rewards number to be on the reservation. I always look at my points balance to consider other trips.:eek:
 
Glad it is resolved. Any idea how your account was hacked in the first place? They would need login and password to do that.
 
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