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At Lagunamar Now

bobpark56

TUG Review Crew: Expert
TUG Member
Joined
Feb 3, 2008
Messages
1,724
Reaction score
392
Location
Gibsonia, PA (just north of Pittsburgh)
Resorts Owned
Westin Lagunamar, Westin Aventuras, Marriott Grande Vista, Sandos Caracol, Festiva, Diamond Resorts (Hawaii Collection)
My wife & I arrived at Lagunamar yesterday for a 2-week stay, having split our premium 1BR star options and used them for 1 week in a 1BR unit + 1 in a lock-off. We were able to do this as we are just outside high season.

This is our first stay, and we are very favorably impressed with our 1BR unit. The quality and view beat what we have found at most Marriott vacation clubs. Some notes may be of interest:

Hector at the sign-in desk offered to upgrade our 2nd week to a 1BR unit...for $120/day! I said this was too much. He then proceeded to bargain! Have you ever heard of a vacation club bargaining with an owner? We did not come to a meeting of minds. I don't expect to be disappointed, though, as the lock-off unit we inspected a year ago seemed better then than what we have seen at various Marriott vacation clubs.

My wife doesn't like the purple exterior motif, but what the heck...purple & white were my high school colors. And it does make the exterior stand out. The interior decor is very nice...no purple, and more than acceptable to almost everyone's tastes.

The WiFi signal is weak in our unit, but the ethernet is acceptable (there is a cable in our unit). The 1-1.5 Mbps download and 1Mbps upload speeds are enough to be usable for MagicJack telephone phone calls back to the states. It's nice not to be charged international or long distance rates.

Westin's market is smallish...smaller than at the Royal Sands or Royal Islander...and rather pricey (Walmart is way cheaper). I found much better wine selection with what seemed about 40% lower prices at La Europea (across the street and to the left, about a 10-minute walk). La Europea is competitive with Walmart in wine prices with larger selection...and perhaps a bit better pricing when it comes to Don Julio's sipping tequila. Rums and other tequilas also seemed good buys.

Beware: Westin's in-house ATM fees are exorbitant, ~$6 US per withdrawal. Cheaper ATM service is available at the Scotia bank (across the street and to the left a bit, just past the La Isla garage exit). We avoided Westin's currency exchange, as their 11.20 peso/$ rate is well below the market rate we get from our bank. Our bank also refunds our ATM fee while charging only a 1% foreign transaction fee. You should make sure you know what your bank does before deciding what's best for you.

Breakfast buffet: $20 US per person (plus tip) after our owner discount. Attractive layout with many food and drink choices. I was not happy with the huevos rancheros...a far cry from what you get in Santa Fe. Best stick with omelets, I think. From here out we will eat breakfast in, though we may give Johnny Rocket's a try (in La Isla mall; I hear it is good, but it wasn't open at 0730 this morning).

We took advantage of Westin's arrangement with local taxis and had one take us to Walmart's recently opened Superama in Cancun (you get a coupon for this at the concierge desk). Superama is an attractive, upscale supermarket with very nice produce. They also have small bottles of solution to clean produce with, if you want that. The driver takes you there, waits, and brings you back. Cost: 250 pesos for up to a 1-hour wait (about $22), plus 50 pesos for each additional half hour. You can get there and back by bus too, but there is about a 3-4 block walk from the bus drop-off...too much for the load we were buying. Superama is a good place to by wine and beer. Spanish and Mexican wines seem to be the best bargains, though some of La Europea's discounted offerings may be a bit better. I found a decent Tempranillo from Ribera del Duero (Spain) at La Europea that had been marked down from 196 pesos to 131 pesos.

The Thai restaurant at the La Isla mall is excellent but expensive, as others have reported. 2 appetizers, 2 meals, and 2 waters ran us $90 US with tip. The wine I bought a La Europea served as a warm-up for crossing the street later...and meant that buying a drink at the restaurant was unnecessary.

The TV at Westin is good, with several channels in English. We fully expect to be able to watch the Steelers-Jets game tomorrow, though perhaps in Spanish. Experience suggests there are many Steelers fans in Mexico. Go Steelers!
 
You can watch the game with other like minded peopel in the lobby bar- 2 for 1 drinks from (I think) 4 to 6 or maybe 5 to 7... They also play the game across the street at Chilis or down the road at Outback Steakhouse. Make sure you do the mexican buffet in the Oceano restaurant Monday night- it was well worth the price. We also really enjoyed La Habichuela Sunset restaurant just past La Europa. Very nice, great food and reasonable prices. Avoid the pizza place in La Isla- despite great reviews on tripadvisor, it was truly awful. The Taco Grill has nice very inexpensive meals. Have a great time and we totally agree with you about the purple and pink...
 
Thanks for the update......we are set to arrive at Lagunamar this Friday the 28th for one week. We were there this past May for the first time and are looking forward to coming back again. Can't wait to get out of this winter weather. If you get a chance to try out the pools please pass along your thoughts on the temps....I hope you have a great visit.
 
My thought at the color scheme was that a bus load of drag queens exploded outside the resort. Then I realized drag queens wouldn't have such a poor color choice. :)

Lastly, get ready. Someone is going to ask you about the temperature of the pool.

Have a relaxing time.
 
thanks for the updates, I won't be there until next december, but I'm already starting to bookmark threads of interest. :D
 
A good place to watch sports is at the Champions Sports bar at the Marriott resort, it's about a 5 minute bus ride from WLR.
 
BobPark and Momma Bear, thanks for the great info. We're arriving on the 29th and can't wait to escape the snow.

By the way, how are the pool temps? :p
 
Reason for hotel colors

While staying at Lagunamar in Sep '09 the general contractor gave my wife and I a tour of the hotel. One of the questions we asked is why the colors? He then explained that the hotel chose the unusal colors(for us) to pay trubite to the Mayan Empire. The Kings wore face mask of different colors during sacrifiecs .The deeper royal blue meant the higher up in rank . If you ever visit you will see a Mayan Ruin right next door to the hotel.
The second reason behind the colors is like some have said ....the hotel stands out. Westin Lagunamar wanted to be noticed. Go to the beach and look to the right then look to the left. What do you see nothing but WHITE hotels up and down the coast. Every hotel looks the same from on land and at sea. Except the Westin Lagunamar ...
 
While staying at Lagunamar in Sep '09 the general contractor gave my wife and I a tour of the hotel. One of the questions we asked is why the colors? He then explained that the hotel chose the unusal colors(for us) to pay trubite to the Mayan Empire. The Kings wore face mask of different colors during sacrifiecs .The deeper royal blue meant the higher up in rank . If you ever visit you will see a Mayan Ruin right next door to the hotel.
The second reason behind the colors is like some have said ....the hotel stands out. Westin Lagunamar wanted to be noticed. Go to the beach and look to the right then look to the left. What do you see nothing but WHITE hotels up and down the coast. Every hotel looks the same from on land and at sea. Except the Westin Lagunamar ...

Yes, yes, yes...that's all good and nice...but what about the POOL temps!?! :D
 
ocdb8r
The pools temps were great back in Sept '09 ...LOL
I must say that was the most RELAXING week I have ever had ...
Sleep until you wanted to get up ...go get in the pool ... walk across the street to the mall to eat ...and then come back and sit on the beach and listen to the waves...
Then do it all over again the next day ....
But we did go over to the "Island of Women" one day ...
Nice day trip...places to snorkle ....eat...and sightsee...
I must warn you the beaches over there are TOPPLESS....:eek:
(Telling the guys that so as to make sure they don't forget their binoculars)
 
I know you said you're doing the rest of your breakfast's in, but I have a suggestion if you want to go out for another....when we were there we went and ate breakfast at the Tequila Grill, it's in the mall just up the street - turn left out of the resort, less than a mile walk, across the street from La Destileria restaurant (which was also EXCELLENT IMO). It's on the 3rd floor of the mall, and is where the resort activities staff takes you to do a tequila tasting once a week. They had all you can eat breakfast for about $8 per person, and had cooked to order omelets that I found to be very good, and definitely worth the asking price of breakfast.

Since you have 2 weeks I'd also recommend la destelieria restaurant for mexican food. Make your reservation through the concierge and you'll get a free drink.

have fun!
 
we just returned from Lagunamar on Saturday - had a Sat-Sat stay in a
2-BR unit on the top (8th) floor in the 300 building - it was our first stay here, as we usually go to St. John in January but my wife had enough of their mosquitoes and we wanted to try something new - Overall was very impressed with the resort but trying to compare it to St. John is difficult -
couple of observations/suggestions:

1) the $250 peso taxi trip to Superama is a VERY good deal and quite easy - the Superama has pretty much everything you will need , including beer and wine - we bought mainly breakfast and lunch items + beer and wine - they have a large selection of wines near the bakery section for $60 pesos per bottle

2) the pool temps were fine, although the lower pool (closer to the ocean) is cooler than the other one. Certainly not unbearably cold, but cooler than most resort pools I have been in - I would say "refreshing" would be an appropriate adjective.

3) the room was great, view was incredible -

4) breakfast buffet at Oceano was excellent, in my opinion - mimosas, screwdrivers, and bloody marys included - made to order omelettes, pancakes, waffles, and loads of everything else - **we rec'd a 20% owners discount card at check in that we were able to apply here ** - my 8-yr old daughter was 1/2 price and my 5-yr old son was free - i think the adult rate was $280 pesos (before the discount) -

we had lunch upon arrival at the poolside restaurant - only (1) item that was ordered (club sandwich) was good - quesadillas, tacos, and kids chicken were all poor

5) drinks are expensive (about $10 per drink and $5 per draft beer), but 2 for 1 happy hour is at 3pm by the pool and 6-8pm at the lobby bar -

6) La Isla mall across the street was very nice and convenient - had dinner at Elefanta (Indian cuisine on the water)- I love Indian and it was just OK for me - the ambience/location were A+, but the food was a C-
went to Puerto Madero which was WAY better - service was excellent and the food was great

7) did not have any issues with getting pool chairs except for the last Friday we were there - we usually rolled to the pool between 10-11 and had decent choices and did not observe too many "saved" seats.

8) did not do the owner's update (they were offering $100), but my parents (who are in their late 60's) did - they are not owners and did not feel overly pressures to purchased - they, too, rec'd $100 as well as a 28% discount on an excursion (which was great since we all went to Xel-Ha and saved about $200 on the trip for (6) of us.) - Xel-Ha, by the way, was OK for me. Glad we did it, but would be in no rush to go back there - we spent alot of time getting gear, walking, etc. which cut into our time


Overall, great place and glad we went - 81K SO's for a 2BR unit in January is also a great deal, IMO.
 
"Overall, great place and glad we went - 81K SO's for a 2BR unit in January is also a great deal, IMO."

What a difference a week makes! By going week 5, we're paying 81000 SOs for a 1 bedroom premium.
Thanks for all the info. This has been a really helpful thread. The restaurant tips are really helpful.

Now that we know the pool temps, is it safe to travel to Mexi... j/k. ;)
 
Wife just got back from the lower pool. Says the water temp is fine, with some variability due to in-pool currents. She has not yet done a comparison with the upper pool.
--bp
 
is this available to all starwood owners? what if your travelling on an II exchange as a starwood owner?


I'm sure this is a big YMMV, but I went on an II exchange and actually exchanged my non-starwood unit to get in there. I told the concierge I was an owner with starwood when I went to get my welcome package and asked for a discount card and he gave me one. At that stage of the game their main goal is to keep you happy enough to do the "owners update" so I don't think it's much of a big deal for them to give you a card
 
I take back the moderately nice things I said about internet service at Lagunamar. While the service remains adequate for text, it has become woefully inadequate for voice communications...at least during the morning hours. For the last 3 days, download speeds have fallen well below .5 Mbps, dropping at times to less than .2 Mbps. Lori Escobar (sales) says the staff is aware of the problem and it is on the list of things to be addressed. Here's hoping they can resolve the issue before you (and we) return.
 
Heading out in the early am tommorrow for out trip to Lagunamar. Can't wait to get out of this cold winter crap.
 
is this available to all starwood owners? what if your travelling on an II exchange as a starwood owner?

I was under the impression that it was an "owner" discount, so I think you will be fine as long as you are an owner at any Starwood resort - I'm sure they are happy to have the business, even @ a 20% discount - only food, no booze
 
I was under the impression that it was an "owner" discount, so I think you will be fine as long as you are an owner at any Starwood resort - I'm sure they are happy to have the business, even @ a 20% discount - only food, no booze
thanks for the info.
 
We just checked in today through an II trade. We are Starwood owners but not here and this afternoon they dropped off a welcome card that included the 20% off card....didn't even have to ask. Great to be here and out of the cold.
 
I take back the moderately nice things I said about internet service at Lagunamar. While the service remains adequate for text, it has become woefully inadequate for voice communications...at least during the morning hours. For the last 3 days, download speeds have fallen well below .5 Mbps, dropping at times to less than .2 Mbps. Lori Escobar (sales) says the staff is aware of the problem and it is on the list of things to be addressed. Here's hoping they can resolve the issue before you (and we) return.

I need to VPN back into work while I am there this May, you've gotten me really worried now. I need to be able to process payroll, amongst other 'mission critical' work when I am there. Is there an internet cafe or other establishments of decent internet speed outside of the resort?
 
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