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Old April 24, 2011, 11:40 AM   #1
BevL
 
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RCI down all day - anybody else worried?

I'm not a sky is falling kind of person but I always wonder on these longer "maintenance" shutdowns. What the heck are they tweaking? It can't truly be to fix things because the same things are still broken.

And I'm annoyed that I have some time today for some serious daydreaming/vacation surfing and half the resources I use are gone - Interval only for me, I guess.

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Old April 24, 2011, 11:45 AM   #2
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Too often when these extended maintenace days happen, so do some negative ''enhancements'' (a truly Orwellian term of corporate Newspeak that seems to have originated with the airlines when they wanted to downgrade some aspect of their ff programs). You are quite correct to be concerned about what kind of Easter present RCI has in mind for its members.
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Old April 24, 2011, 01:08 PM   #3
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Made an exchange yesterday...think I broke it!?!
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Old April 24, 2011, 01:13 PM   #4
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It's Easter Sunday. There may be no one there doing maintenance. Easier to leave up the 'Down for Maintenance' message than post that nobody's home.

Jim
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Old April 24, 2011, 01:53 PM   #5
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It's Easter Sunday. There may be no one there doing maintenance. Easier to leave up the 'Down for Maintenance' message than post that nobody's home.

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Old April 24, 2011, 03:06 PM   #6
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Hopefully they get some of the bugs fixed from their latest enhancements. (Like the missing unit numbers.)
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Old April 24, 2011, 05:25 PM   #7
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Now I am getting worried. This morning it said the RCI site will be down until 6 pm eastern. I went to the site to see if I can figure out what they changed and now the web site says that it will be down until 10 PM EDT.

They are running into some major problems on whatever fixes/changes/ upgrades/downgrades that they are working on
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Old April 24, 2011, 05:44 PM   #8
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Now I am getting worried. This morning it said the RCI site will be down until 6 pm eastern. I went to the site to see if I can figure out what they changed and now the web site says that it will be down until 10 PM EDT.

They are running into some major problems on whatever fixes/changes/ upgrades/downgrades that they are working on
Just went to check and noticed they extended the time--Dawn
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Old April 24, 2011, 05:51 PM   #9
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Starwood is closed for Easter today.
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Old April 24, 2011, 07:43 PM   #10
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Now I am getting worried. This morning it said the RCI site will be down until 6 pm eastern. I went to the site to see if I can figure out what they changed and now the web site says that it will be down until 10 PM EDT.

They are running into some major problems on whatever fixes/changes/ upgrades/downgrades that they are working on
Now showing site down tilll 11pm EDT.

I've noticed via the Wyndham points portal, some adjustments to the point requirements for a few weeks I've been eyeballing at a drive to location for me. Of course this adjustment was to the upside. but it is a 2012 week.
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Old April 24, 2011, 07:54 PM   #11
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The simplest explanation is that they gave many staff the day off, and are behind on whatever they normally would have done overnight due to being short-staffed.

Or, they are just screwing with us. That's possible too.
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Old April 24, 2011, 07:59 PM   #12
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Or, they are just screwing with us. That's possible too.
You know there are a few that are probably working themselves up about this, won't go to sleep tonight till they can log in and see for themselves.
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Old April 24, 2011, 08:09 PM   #13
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SSA.gov is down also

Need I worry?
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Old April 24, 2011, 09:14 PM   #14
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They're back up. I'm not seeing anything new at first glance. Anyone spot anything new or changed?
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Old April 24, 2011, 09:18 PM   #15
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I am a points member. Keeps giving me a login error.
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Old April 24, 2011, 09:21 PM   #16
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I am a points member. Keeps giving me a login error.
Me too. .. Jim
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Old April 24, 2011, 09:26 PM   #17
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I just tried the retrieve username function, put in my name and account number, said my account number can't be found.
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Old April 24, 2011, 09:28 PM   #18
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So it's not just me......
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Old April 24, 2011, 09:30 PM   #19
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They spent over a day working on it.......nice.
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Old April 24, 2011, 09:31 PM   #20
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It's working for me and I don't see anything different. A couple of exchanges I have been looking at are the same.
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Old April 25, 2011, 11:27 AM   #21
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This thread gets started every year. For as far back as I can remember, RCI always shuts down Easter weekend and for a weekend in Oct. It's nothing new. The world is not coming to an end!
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Old April 25, 2011, 12:41 PM   #22
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RCI down

Its called computer programming. For all you test in the "lab", going live with full data can have issues. Ask any large organization that goes through updating a service based system and they will tell you the same thing.

First, all data is backed up. Then all the "sub prorgrams" may have to be updated. They may also be adding in the core for new features which won't turn on immediately. However, rather then have multiple small shutdowns to add these libraries, they do it all at once ... then they start activating the features.

Computers and programs are incredibly complex systems. In addition, the call for mobile interfaces ( iphone, ipad apps and more ) makes it all even more complex.

Obviously, when doing a significant update, some people will be inconvenienced. I'll guess their own stats show Easter to be a relatively low useage day, and thus a good time to impact the fewest people.
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