windje2000
TUG Member
I don't believe certain of the representations made in the description are accurate.
Take a look - LINK
I think it may be. It will be a good test to see what they sell for. No reserve bidding starting at $1. Though there are several errors in the ad. MF would be $600 on 1500 points, not $799. Also they indicate that 1400 bonus points are available, though I am not sure that those will be able to be transferred with ownership since they are PlusPoints. You do get 1500 2011 points included and they are not asking for reimbursement of MFs.
We still don't know if Marriott has created any type of process to allow these to be transferred even if one is the winning bidder. You may get a deed, but that may be all. They did disclose ROFR, but didn't disclose a ROFR fee.
Owners of our points-based products who do not purchase from us do not have access to the internal exchange component of the product and therefore would only be able to use the inventory that underlies the vacation ownership interests they purchased.
What is meant by "the inventory that underlies the vacation ownership interests they purchased"? I didn't realize the points were associated with any specific inventory. Would the buyer actually be able to reserve anything?
I saw it too and sent an email to the owner and asked about transfer fees, how they came up with maintnenace fees and the bonus points.
Before you sign the dotted line, would Marriott tell you where you really own? This would be very important in case you have to sell early and the next buyer can only make reservations at that resort.
Isn't this what Wyndham was doing as you toured a resort on the coast of Oregon but the underlying deed was somewhere in the middle of the country and the oceanfront resorts are hard to visit because they are so popular.
Marriott made it harder to visit on the coast because of the high requirement of points so the buyer was aware of it before he bought but are they aware of the problems with selling points unless you are told where the points are coming from so you know what your chances are for selling your points?
We bought a floating week once but we made them change the underlying week to a week that was acceptable to us or we wouldn't buy.
If we were buying points, we would make sure that the points are coming from a resort that would be in high demand or where we wouldn't mind owning at in reality.
This quote is from the SEC filing for SPINCO that Pat posted earlier.
Quote:
Owners of our points-based products who do not purchase from us do not have access to the internal exchange component of the product and therefore would only be able to use the inventory that underlies the vacation ownership interests they purchased.
All good points, Emmy, except for the first question that I bolded. This is an external resale - the buyer needs to know what s/he's bidding on but Marriott isn't responsible for making sure all the usage rules are understood before the purchase. If you're bidding on a Week on eBay you can call Marriott to confirm the deed info (for example, 2BR, Gold season, oceanside view, every-other-year usage, etc...) but Marriott reps don't explain all the usage technicalities of prospective external Weeks purchases. With a DC Points external purchase I'd expect them to confirm how many and associated fees, but not all the rules about using them. Buyer beware comes into play, doesn't it? Hopefully the seller is at least giving prospective buyers a chance to read the governing docs, but if TUG history is any indication, that has never been something routinely done by sellers of Weeks. So why should it be expected with DC Points?
The problem is that Marriott simply won't respond with clear answers to standard questions anyone would have regarding external transfers, among other things.
Is Marriott not responsible for answering direct questions from customers and prospective customers?
I think it is, and its utter failure to do so is a clear failing on the part of Marriott.
I agree, if Marriott is selling something then Marriott should have responsibility for clearly explaining all facets of the product. But the fact is, as we've all learned through the years of Marriott being in the Weeks timeshare business, that Buyer Beware comes into play because the only legal requirement Marriott is held to, is to allow buyers a rescission period once they've had an opportunity to review the governing docs. There were umpteen posts on TUG long before the DC was introduced that said some variation of, "if a salesman's lips are moving HE'S LYING!!" As much as we'd like things to be different now that a new product is on the scene, are we really all that surprised that some reps are still not telling the truth, the whole truth and nothing but the truth? I do agree, it's a failing when Marriott doesn't educate new purchasers, but it's nothing new.
In this case, though, of an external resale of DC Points on eBay, I don't see how or why Marriott is expected to be a party to this transaction before an agreement is reached between the Seller and Buyer. Marriott isn't the Seller here and there is no rescission protection to which Marriott has to comply. Marriott has never routinely issued copies of the governing docs in order to educate prospective buyers of Weeks on the external market prior to the sale - what leads to the expectation that they should with DC Points? I just don't get it. After a Week is sold on the external resale market then the new owner can ask Owner Services for a copy of the docs; they may have to pay for it but they'll be issued a copy of those 5-1/2x8" paperback POS books. I'd expect that after a DC Points external sale the same request can be made by the new owner. But before an external sale of DC Points? IMO Marriott doesn't have any more legal obligations to educate buyers than they do for external Weeks sales.
If you don't think Marriott should answer a question (from anyone) about its product -- then you and I will simply disagree.
We're all owners here.
We're all stumbling around in the dark about this infernal program and they won't answer our questions either.
Buyer beware? That's a great slogan for the new Marriott. Absolutely perfect.
Of course it's not a good slogan at all for any company, but it's the norm for most. That's why consumer protection agencies exist. And if TUG posts over the years any indication, then it's been Marriott's way for a good number of years now.
If you don't think Marriott should answer a question (from anyone) about its product -- then you and I will simply disagree.
We're all owners here.
We're all stumbling around in the dark about this infernal program and they won't answer our questions either.
Buyer beware? That's a great slogan for the new Marriott. Absolutely perfect.
Here is the response I got to my question:
Hi,
We just found out that the bonus points will not transfer, but the regular points will. The maintenance fee is $.40 per point, totalling $600, the other $165 (not $199 as we initially stated) is for the annual club dues. The transfer fee is $150 and is paid by the winning bidder after the auction. We have ended the auction and have re-listed it with the correct information. The auction will start tonight; the eBay item number will be #260821374578.
Thank you,
Justin
But here it's Marriott being blasted for the incorrect/incomplete ad info.![]()
Jails exist because criminal exist - but the existence of jails doesn't excuse being a criminal. ...
That wasn't my point.All the years that folks complained on TUG that they were misled by Marriott reps, I've never said that Marriott should be excused for misleading them. I agree with everyone who says that Marriott could do a lot more by way of education to generate good will among its customer base. But in a consumer-driven business "buyer beware" IS the norm, and the reason consumer protection agencies exist is to help folks who probably were not wary enough when making a purchase.
The problem is that Marriott simply won't respond with clear answers to standard questions anyone would have regarding external transfers, among other things.
Is Marriott not responsible for answering direct questions from customers and prospective customers?
I think it is, and its utter failure to do so is a clear failing on the part of Marriott.
If you don't think Marriott should answer a question (from anyone) about its product -- then you and I will simply disagree.
We're all owners here.
We're all stumbling around in the dark about this infernal program and they won't answer our questions either.
Buyer beware? That's a great slogan for the new Marriott. Absolutely perfect.
Jails exist because criminal exist - but the existence of jails doesn't excuse being a criminal.
John Chase's signature used to say it best of all.
When you want the worst we're the best. The new Marriott DC
Wrong again - nobody in this thread has blasted Marriott about this ad.
Well if you're not blasting Marriott in this thread then I don't know what you would consider blasting at all! I suppose technically you're not blasting Marriott about this ad, but if you hadn't found the ad on eBay and posted it here then you wouldn't have been able to take this opportunity to blast Marriott for all the questions generated by the ad. Questions the SELLER should have known how to answer, before the ad was placed.