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New Request Process?

dioxide45

dioxide45

TUG Review Crew: Expert
TUG Lifetime Member
Joined
May 20, 2006
Messages
54,499
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26,249
Location
NE Florida
Resorts Owned
Marriott Grande Vista
Marriott Harbour Lake
Sheraton Vistana Villages
Club Wyndham CWA
For our two upcoming stays; Oceana Palms and Harbour Lake, I have noticed a new process/e-mail request process. For both stays we received e-mails from the resort with specific instructions on making villa and other requests. The e-mail contains gray shaded areas where they want to to reply and complete the gray shaded areas with your requests.

Is this something new and consistent across all resorts? Has anyone noticed this with other resorts.
 
Just got one this week from Maui Ocean Club for our stay next week.
 
We received a request form e-mail for our upcoming November trip to Aruba Surf Club. This is the first time we have ever received one.

I was a little bothered by the following language included on the form:

"Owners coming on their week or through the Destination Points program will be assiged in the villa category and size owned or reserved. Interval International members will be assigned beginning on the Garden Side and in the villa size confirmed through II. "

I know that II room classifications are not guaranteed, but we had heard that, at least at Aruba Surf Club, they were pretty good at honoring the II view classification and indeed on our first trip last year year , we received our II Oceanside view category. Although now that I think of it, we also had 2 days on the front end using DC points that were also OceanSide - so maybe that helped get the Oceanside category with the II week.

Hopefully the language on the form is not an indication that things are changing and they continue to try to make an attempt to honor the II classifications.
 
horseman said:
We received a request form e-mail for our upcoming November trip to Aruba Surf Club. This is the first time we have ever received one.

I was a little bothered by the following language included on the form:

"Owners coming on their week or through the Destination Points program will be assiged in the villa category and size owned or reserved. Interval International members will be assigned beginning on the Garden Side and in the villa size confirmed through II. "

I know that II room classifications are not guaranteed, but we had heard that, at least at Aruba Surf Club, they were pretty good at honoring the II view classification and indeed on our first trip last year year , we received our II Oceanside view category. Although now that I think of it, we also had 2 days on the front end using DC points that were also OceanSide - so maybe that helped get the Oceanside category with the II week.

Hopefully the language on the form is not an indication that things are changing and they continue to try to make an attempt to honor the II classifications.
Click to expand...

Because Marriott has to honor owners staying on their time unit views, where they can place exchangers may remain largely out of their control. For instance, if all garden view units are occupied by owners, they really can't place exchangers in those units.

I think this language is more to dampen expectations than anything else. Front desk personnel can also refer to it if a guest complains about their view.
 
dioxide45 said:
For our two upcoming stays; Oceana Palms and Harbour Lake, I have noticed a new process/e-mail request process. For both stays we received e-mails from the resort with specific instructions on making villa and other requests. The e-mail contains gray shaded areas where they want to to reply and complete the gray shaded areas with your requests.

Is this something new and consistent across all resorts? Has anyone noticed this with other resorts.
Click to expand...


We got one for our recent stay (beginning of September) for Park City UT, and also just got one for our 2-weeks away stay at BPT. Easier for them than handling phone calls with requests, I guess.

M
 
dioxide45 said:
For our two upcoming stays; Oceana Palms and Harbour Lake, I have noticed a new process/e-mail request process. For both stays we received e-mails from the resort with specific instructions on making villa and other requests. The e-mail contains gray shaded areas where they want to to reply and complete the gray shaded areas with your requests.

Is this something new and consistent across all resorts? Has anyone noticed this with other resorts.
Click to expand...

Yes, we got them from both Barony and SurfWatch this year. We have a cash stay coming up at Barony later this year and I'm waiting to see if the letter we get for that is the same as what they used to use or if it's this new one.
 
horseman said:
I was a little bothered by the following language included on the form:

"Owners coming on their week or through the Destination Points program will be assiged in the villa category and size owned or reserved. Interval International members will be assigned beginning on the Garden Side and in the villa size confirmed through II. "
Click to expand...

Is this a subtle way of encouraging Owners to spend the money to join Destination Points instead of not joining and swapping through II as they have done in the past? Or am I reading too much into this?

George
 
bogey21 said:
Is this a subtle way of encouraging Owners to spend the money to join Destination Points instead of not joining and swapping through II as they have done in the past? Or am I reading too much into this?

George
Click to expand...

You might be but who really knows? ;)

Barony and SurfWatch for years have been using the placement system that's described in these letters and both of those resort GM's have said over the years that it's a Marriott directive across all resorts. Obviously, based on TUG reports, over the years there have been many more resorts that didn't follow it than that did - I've always gotten the impression that the SC were the only few that did.

If it has been a Marriott directive all these years and now there's a push to enforce it system-wide, I'm all for it. Anything that makes for uniform management is a plus in my book.
 
dougp26364 said:
Because Marriott has to honor owners staying on their time unit views, where they can place exchangers may remain largely out of their control. For instance, if all garden view units are occupied by owners, they really can't place exchangers in those units.
Click to expand...

I don't buy this rationale. If all units of a particular view are occupied by weeks owners and DC owners, there would not have been a week of that view to trade for.

To me, the only legitimate reason an exchanger should not get the view assigned to the week obtained in exchange is if the resort has an owner of that resort (or possibly an elite MVCI owner at another resort) there on an exchange and the resort wants to upgrade that owner to the view category he or she owns. That can happen occasionally but it is not all that common. I think that is how they have always handled it in Maui.
 
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To those who have received an email, how far out is your upcoming stay? I have not received an email for my MGV week of New Year. We have a 3 bedroom booked and I seem to recall there are different bedroom scenarios for guest bedrooms. I need a setup for future son n law with our son and his mom with our daughter. This will be our first time traveling together and I hope everyone will be comfortable. If I need to make any special requests please advise.
 
youcanfly said:
To those who have received an email, how far out is your upcoming stay? I have not received an email for my MGV week of New Year. We have a 3 bedroom booked and I seem to recall there are different bedroom scenarios for guest bedrooms. I need a setup for future son n law with our son and his mom with our daughter. This will be our first time traveling together and I hope everyone will be comfortable. If I need to make any special requests please advise.
Click to expand...

For Oceana Palms we received the e-mail 22 days out, for Harbour Lake it was 23 days.
 
BocaBoy said:
I don't buy this rationale. If all units of a particular view are occupied by weeks owners and DC owners, there would not have been a week of that view to trade for.

To me, the only legitimate reason an exchanger should not get the view assigned to the week obtained in exchange is if the resort has an owner of that resort (or possibly an elite MVCI owner at another resort) there on an exchange and the resort wants to upgrade that owner to the view category he or she owns. That can happen occasionally but it is not all that common. I think that is how they have always handled it in Maui.
Click to expand...

Let's start with the concept of inventory. If all owners of a view reserved to use, then none of those units would be deposited for exchange, thus none would be available to exchangers.

If a view category is deposited for trust points, then that unit and it's view are reserved for trust point reservations.

Thus, management is restricted to assigning the unit views not used by owners staying on their own time. If a view is deposited for exchange, it should go into the pool of units reserved for exchangers.

Marriott is limited by its own rules on how it assigns units to owners staying on their time and by unit views deposited into or owned by the DC regardless of what the wording on unit assignment requests.

I think we're both in agreement and are saying the same thing.
 
I also received this email for my upcoming stay at MFC in the 1st week of November.

What also interested me was this quoted line from the email: " Please note as a homeowner or premier plus owner we do our best to place you in the best possible units."

So it would seem that the status of the Marriott exchanger (this is an II exchange) is officially being used for villa preferences.

youcanfly said:
To those who have received an email, how far out is your upcoming stay? I have not received an email for my MGV week of New Year. We have a 3 bedroom booked and I seem to recall there are different bedroom scenarios for guest bedrooms. I need a setup for future son n law with our son and his mom with our daughter. This will be our first time traveling together and I hope everyone will be comfortable. If I need to make any special requests please advise.
Click to expand...

I just received the email 2 days ago for my trip in early November.
 
Marriott Reward Number

Also with this new system they do ask for your Marriott reward #. I know there have been several threads over the past few months of people struggling to get their reward # attached to an II reservation. So this new system should make tht problem disappear.
 
dioxide45 said:
For our two upcoming stays; Oceana Palms and Harbour Lake, I have noticed a new process/e-mail request process. For both stays we received e-mails from the resort with specific instructions on making villa and other requests.
Click to expand...

Odd, for year's we've gotten calls from the concierge but never an email with any resort preferences and we've stayed at a number of Marriott timeshares this year including the two above.

Are the emails from an @vacationclub email address?
 
In theory you should always be able to get the view on your reservation regardless if your an owner or not. However when you start taking into consideration the multiple check in dates, cash renters, and the points system, its feasible those dates could cross and you could have more people showing up for one type view than available on a particular check in day. I dont know is that feasible? I think if they stuck exactly to the reserved views it should work out...But it must be exceptions, such as down units, or extended stays that screws it up.

I do agree that if anyone should be bumped to a lower view it should be the traders. And i feel that way when I trade in.
 
cp73 said:
I do agree that if anyone should be bumped to a lower view it should be the traders. And i feel that way when I trade in.
Click to expand...

I agree. In addition, non-Marriott owners should be bumped to a lower view before Marriott owners.
 
BocaBoy said:
I don't buy this rationale. If all units of a particular view are occupied by weeks owners and DC owners, there would not have been a week of that view to trade for.

To me, the only legitimate reason an exchanger should not get the view assigned to the week obtained in exchange is if the resort has an owner of that resort (or possibly an elite MVCI owner at another resort) there on an exchange and the resort wants to upgrade that owner to the view category he or she owns. That can happen occasionally but it is not all that common. I think that is how they have always handled it in Maui.
Click to expand...

I would agree, the only people that they can shuffle around are the exchangers (and perhaps tour guests). Anyone else should be getting what they paid for. If you book on Marriott.com you should get the view you book. If you own, you get that view and if you use DC points you get the view you booked on points. The only way they can downgrade one exchanger from the view on their II confirmation is to upgrade another II exchange. The SC resorts do this all the time. If an owner exchanges back in and gets a GV, they may upgrade that view to OS or OF and the non owner II exchange that had that view on their II confirmation gets that switched to GV.
 
dougp26364 said:
If a view category is deposited for trust points, then that unit and it's view are reserved for trust point reservations.
Click to expand...

Where are you getting this info from? My understanding is that when you convert your unit into DC points or MRPs it's Marriott's choice as to what they do with that unit. They can rent it, put it in the DC points pool, satisfy an MRP request or give it to II for another unit in the system they have a need for.
 
I got one for a upcoming DC point visit to NCV. I received it about 2 week before check-in

as far as view. At some resorts view is part of the purchase. (like Hawaii with their ocean front, ocean view & island views)

At other resorts, view isn't mentioned even though view could be important. At my home resort of Newport coast. All owners are deeded with the same view, but the policcy is that multiple week owners get the best room assignments, then week owners during their season, then week owner out of season, then Marriott exchangers, then lastly non marriott II exchangers. Which sounds fair to me.
 
jimf41 said:
Where are you getting this info from? My understanding is that when you convert your unit into DC points or MRPs it's Marriott's choice as to what they do with that unit. They can rent it, put it in the DC points pool, satisfy an MRP request or give it to II for another unit in the system they have a need for.
Click to expand...

Really if someone deposits their week for DC points, that week should go in to the DC exchange company and be able to be booked by someone else using points. Only trades for MRPs should MVCI be able to do with it as they please.

However in an effort to meet demand and avoid unused inventory in the exchange company, they can use that week to deposit in II to get something else that they can reserve out with DC points. They can also rent on Marriott.com to monetize if it will go unused.
 
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