It's been 18 months, any status on the new reservation system?

I just realized that it's been 18 months since Kim Kreiger's April 2012 letter which indicated plans to launch a "redesigned reservation system". The April 2012 letter stated that HGVC would keep us posted on their progress. Has anyone seen or heard any news?

NOTE: In late February 2013, the CLASSIC Reservation system came back online but I haven't seen or heard anything else

Kim Kreiger's April 2012 Letter
From - http://www.tugbbs.com/forums/showthread.php?t=169701

Dear Club Members,

In today’s technology-driven world, there are more ways than ever to stay connected to the people and products of our preference. On behalf of Hilton Grand Vacations, I want to acknowledge that our Club Member website is not currently delivering the efficiency or effectiveness we had envisioned. I apologize for the frustration expressed by many Club Members, and I want to share some relevant information about the online experience:

For several years, we offered two online reservation systems, Classic and Revolution. Club Member usage was divided very equally between the two booking engines. Both systems were developed internally at no external cost to the company or Club Members.

This year, a new federal mandate required us to enable Members to book ADA rooms online by April 1, 2012. This complex process required us to focus on enhancing a single reservations system, and the revision of Revolution offered the best functionality. Accordingly, the Classic reservation has been phased out.

The launch of the system revealed a shortcoming in data capacity – which we have addressed by recalibrating our data format to greatly reduce processing time. This is an interim step as we build a redesigned reservation system.

We’re taking a more traditional approach, and will keep you posted on our progress to launch a reservations engine that is more intuitive and comparable to leading travel websites.

I want to assure you that I hear and appreciate the feedback from our Club membership. This is a vital priority and I am committed to developing more efficient, effective online resources. Thank you for your patience as we evolve our technology and please be in touch if we may offer assistance with reservations or other Club services

Sincerely,

Kim Kreiger
Senior Vice President, Club & Resort Operations

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Like you, I haven't received an official announcement. But I do find the RCI portal is operating much smoother.

nothing changed on the Hilton Club/HGVC interface. Still have a choice between classic and revolution .. although revolution does seem a lot less buggy lately

channimal said:

revolution does seem a lot less buggy lately

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But it still doesn't give me HHV availability whenever I want it.

HatTrick said:

But it still doesn't give me HHV availability whenever I want it.

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Wouldn't that be a cool feature, a sightings request.


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Revolution System Improvement

channimal said:

nothing changed on the Hilton Club/HGVC interface. Still have a choice between classic and revolution .. although revolution does seem a lot less buggy lately

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I believe that the reason that the Revolution System seems less buggy lately is that when they reinstated the classic system so many people are now using it that the load on the Revolution system went down to the point where the system can handle the load. The Revolution System compliles all the availability for every every resort for each access to the system even if you only want to find the availabiltiy for Thanksgiving weekend in South Beach. What a waste of computer power and what a way to slow a computer system to a halt.

Tamaradarann said:

I believe that the reason that the Revolution System seems less buggy lately is that when they reinstated the classic system so many people are now using it that the load on the Revolution system went down to the point where the system can handle the load. The Revolution System compliles all the availability for every every resort for each access to the system even if you only want to find the availabiltiy for Thanksgiving weekend in South Beach. What a waste of computer power and what a way to slow a computer system to a halt.

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They fixed that many months ago, it used to load all the inventory, now it just loads what you select, an individual resort or all in the area.

It's more likely they have been fixing bugs in the code, tuning the database indexes and queries, and balancing the server loads.

Classic only takes the load off the web and app servers, they both use the same database.



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SmithOp said:

They fixed that many months ago, it used to load all the inventory, now it just loads what you select, an individual resort or all in the area.

It's more likely they have been fixing bugs in the code, tuning the database indexes and queries, and balancing the server loads.

Classic only takes the load off the web and app servers, they both use the same database.

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It's true that Revolution no longer loads all resorts over all dates for a year. They now just load one (or a few) resorts over all dates for a year. As opposed to Classic, that just loads a few resorts over a small window around your request dates. So Revolution has gone from probably 100 times less efficient, to "only" around 10 times less efficient. The right direction, yes, but still a horrifically inefficient system.

I'm sure they frequently re-index the database and balance the server load on the fly, like everyone else with large databases. Whether they've redesigned the database to add more index fields is doubtful -- most searches are based on resort and date, which I'm sure were always indices.

-Bob

now.. if they would just fix the bug that makes my account show 0 for the next 3 years I'd be happy. And this excuse the CSR gives me "well, you can always call us.. " I respond .. "awesome.. when I see a unit/week/location available at 1am when I'm doing my search I can call you guys and grab it.."