danmac156
TUG Member
My online account shows money owed, over $1,300 when I have in fact I paid my maintenance fees and special assessment. The amount owed is growing with penalties being added when it should show a zero balance. I have my credit card receipts.
I started calling Royal Holiday Club in December and was told it would be fixed in a week. I have sent four emails and probably called another 5 times asking for help. I have never had a reply to an email.
When I call they acknowledge the problem in my account and promise to fix it. The reps can see my payments on their but can't get my account corrcted online. I have been waiting three months for this to be resolved.
In the meantime I am 22 days away using a reservation in Ixtapa. Of course I am worried my reservation will be cancelled at the last minute or worse yet they will ask me for $$ when I check in. The Royal Holiday reps tell me not to worry but given this company's administrative problems I am not exactly comfortable.
Am I all alone with this problem or can some of you shed some light??
I started calling Royal Holiday Club in December and was told it would be fixed in a week. I have sent four emails and probably called another 5 times asking for help. I have never had a reply to an email.
When I call they acknowledge the problem in my account and promise to fix it. The reps can see my payments on their but can't get my account corrcted online. I have been waiting three months for this to be resolved.
In the meantime I am 22 days away using a reservation in Ixtapa. Of course I am worried my reservation will be cancelled at the last minute or worse yet they will ask me for $$ when I check in. The Royal Holiday reps tell me not to worry but given this company's administrative problems I am not exactly comfortable.
Am I all alone with this problem or can some of you shed some light??
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