Best time to call United? - Timeshare Users Group Online Community Forums

purple · November 6, 2006, 06:22 PM

Hey - I am trying to redeem some FF miles for an open jaw ticket and I have tried talking to the customer service reps at the Mileage Plus 888 number. Each time I have called, I have been connected to a foreign call center and had extreme difficulty in understanding the rep. Does anyone know the best time to call when I might be connected to the US call center?
Thanks!
Sara

Jimster · November 6, 2006, 10:23 PM

You don't get connected to a US call center when you fly domestic. India is a fact of life and for the life of me I can't understand what UAL thinks they are saving here because they often lose my business if I have to talk to India first. It took me 5 minutes to realize that a sir'tifikate' was indeed a certificate. There are ways around the indians, however. Check out flyertalk.

purple · November 6, 2006, 11:52 PM

After being cut off when trying to ticket the reservation I had on hold, I called back (5th call). I must have accidentally

pushed the button for international reservations and got a very efficient agent who took care of the ticketing and got us the seats. All done!
Sara

November 6, 2006, 06:22 PM	#1
purple Guest BBS Reg. Date: Jun 7, 05 Location: PA Posts: 56	Best time to call United? Hey - I am trying to redeem some FF miles for an open jaw ticket and I have tried talking to the customer service reps at the Mileage Plus 888 number. Each time I have called, I have been connected to a foreign call center and had extreme difficulty in understanding the rep. Does anyone know the best time to call when I might be connected to the US call center? Thanks! Sara Last edited by purple : November 7, 2006 at 01:12 AM.

November 6, 2006, 10:23 PM	#2
Jimster TUG Member BBS Reg. Date: Jun 11, 05 Location: Crystal Lake, IL Posts: 1,461 Resorts: Orange Lake in FL; Silverleaf's Holiday Hills in Branson, MO.; and Murray Valley, Queensland, Australia	hmmm You don't get connected to a US call center when you fly domestic. India is a fact of life and for the life of me I can't understand what UAL thinks they are saving here because they often lose my business if I have to talk to India first. It took me 5 minutes to realize that a sir'tifikate' was indeed a certificate. There are ways around the indians, however. Check out flyertalk.

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November 6, 2006, 11:52 PM	#3
purple Guest BBS Reg. Date: Jun 7, 05 Location: PA Posts: 56	After being cut off when trying to ticket the reservation I had on hold, I called back (5th call). I must have accidentally pushed the button for international reservations and got a very efficient agent who took care of the ticketing and got us the seats. All done! Sara