Madge,
I had an ongoing search from this past summer that recently matched. I paid $149 to initiate the search (before rates increased) and when I matched online, it looks like RCI now wants me to make up the difference between what was paid to initiate the search and today's exchange fee of $164.
"Exchange Fee $164.00
Your Current Balance $149.00
Balance Due RCI $15.00
A new fee must be posted for every transaction initiated online. If you have an account balance that is not currently being applied toward an ongoing search, you may request that those fees be refunded. Request a Refund"
This was not my experience in the past when rates went up and I had already initiated a search and "locked-in" the old rate. When did this change?
I had an ongoing search from this past summer that recently matched. I paid $149 to initiate the search (before rates increased) and when I matched online, it looks like RCI now wants me to make up the difference between what was paid to initiate the search and today's exchange fee of $164.
"Exchange Fee $164.00
Your Current Balance $149.00
Balance Due RCI $15.00
A new fee must be posted for every transaction initiated online. If you have an account balance that is not currently being applied toward an ongoing search, you may request that those fees be refunded. Request a Refund"
This was not my experience in the past when rates went up and I had already initiated a search and "locked-in" the old rate. When did this change?