US Airways America West Shaky Merger - Timeshare Users Group Online Community Forums

Kauai Kid · February 9, 2007, 10:23 AM

I booked a flight to Hawaii yesterday with the agents assistance. It included seat assignments.

The email confirmation did not have seat assignments for two of the legs and for the other two the seat assignments were incorrect.

After refusing to use their automated system (it has reached a new low)

I finally reached someone who asked what the confirmation code was. She said that is the US Airways code gave me the America West confirmation code. Then I had to be transferred to a "specialist" who actually spoke English as her first language.

With the new confirmation code all the seat assignments were correct.

BEWARE: THERE IS A US AIRWAYS CONFIRMATION CODE AND AN AMERICA WEST CONFIRMATION CODE (BUT THEY DON'T TELL YOU WHAT THEY BOTH ARE)

I hope the pilots know they have to fly west to get to Hawaii.

Sterling

falmouth3 · February 9, 2007, 10:37 AM

I flew to Maui from Boston on US Airways/America West flights in Sept. I booked it on the US Airways website. We had no problems at all.

Sue

talkamotta · February 9, 2007, 12:15 PM

We flew from Vegas to Maui last October. No problems. Flight didnt get changed at all. If I didnt have FF for Delta for Hawaii this year, I would be flying with them again.

Kauai Kid · February 9, 2007, 09:02 PM

Glad both your Hawaii flights went smoothly. I still have some concern regarding the 20% on time specification for the flight from Austin to Phoenix. We will see.

Morning conversation trying to get credit using my frequent flyer miles number went much better. Lady kept asking me what my previous address had been in L.A. Said I never lived in L.A. but just west of there. But she kept on.

Finally realized she was referring to Louisiana.

Anyway, if the flight gets to Lihue about 230 pm I'll be real happy as that is a couple hours earlier than normal.

Sterling

Blue Skies · February 9, 2007, 09:51 PM

CEO of US Air Doug Parker was arrested for DUI:

http://money.cnn.com/2007/02/09/news...ex.htm?cnn=yes

Kauai Kid · February 9, 2007, 10:32 PM

Glad they got him before he hurt someone.

Sure hope that he doesn't start flying for US Air.

I used to work right next to US Air Corporate HQ in Crystal City, VA. From the outside you'd never guess in a million years they were going bankrupt. Luxurious facility.

Sterling

gdeluca · February 10, 2007, 09:45 AM

I do corporate travel for our non-profit association so I have to deal with USAir consistently. I must say this is my least favorite airline. It is a chore to do just about anything with them, especially when it is a multi-city, America West/USAir combo. In addition, trying to use my EDs FF miles for flights results in total frustration. One 2-hour phone call was trying to get them to email an e-ticket because my colleague who booked the trip in my absence did not receive the e-ticket or confirmation. They flat out refused to send "another" one since according to them we had already received it. My solution now is to save the confirmation page online as a pdf and use that as the e-ticket. USAir seriously needs to start paying attention to its customers. Just my rant for the day

roadsister · February 10, 2007, 04:38 PM

I, my son, my sister flew to Atlanta from San Jose/Phoenix/Atlanta mid December....the gal on the phone bumped all three of us up to first class over AND back!!!

Wish I knew her name to send her flowers!!!!

cmdmfr · February 16, 2007, 03:20 PM

I try and stay away from US Air I had vouchers and when I tired to use them the price of the tickets were almost 3 time the price I saw on line. When I asked why they are that pricey I was told that the customer service reps are told to quote a high price so that the vouchers are useless, so I try and stay away from US Air
The worst part was the customer rep could hardly speak any English

My wife and I also booked America West and had problems with codes and had to call other numbers also

T_R_Oglodyte · February 16, 2007, 03:50 PM

Quote:

Originally Posted by Kauai Kid

I hope the pilots know they have to fly west to get to Hawaii.

Sterling

Personally, I hope that my pilots and navigators do know they can get to Hawai'i by flying east.

pedro47 · February 16, 2007, 04:32 PM

Quote:

Originally Posted by cmdmfr

I try and stay away from US Air I had vouchers and when I tired to use them the price of the tickets were almost 3 time the price I saw on line. When I asked why they are that pricey I was told that the customer service reps are told to quote a high price so that the vouchers are useless, so I try and stay away from US Air
The worst part was the customer rep could hardly speak any English

My wife and I also booked America West and had problems with codes and had to call other numbers also

Is US Air the same company with a hub in Chariotte, NC and do they also fly
Trans Atlantic from Europe?

Please answer these questions? Thanks

February 9, 2007, 10:23 AM	#1
Kauai Kid TUG Member BBS Reg. Date: Jun 6, 05 Location: Texas-elevation 950 feet Posts: 2,099 Resorts: Alii Kai II (AKI-2201) 4 wks Princeville, Poipu Point Vacation Resort (EPP-3682) 2 wks Koloa, Maui Schooner (LMB) 2 wks	US Airways America West Shaky Merger I booked a flight to Hawaii yesterday with the agents assistance. It included seat assignments. The email confirmation did not have seat assignments for two of the legs and for the other two the seat assignments were incorrect. After refusing to use their automated system (it has reached a new low) I finally reached someone who asked what the confirmation code was. She said that is the US Airways code gave me the America West confirmation code. Then I had to be transferred to a "specialist" who actually spoke English as her first language. With the new confirmation code all the seat assignments were correct. BEWARE: THERE IS A US AIRWAYS CONFIRMATION CODE AND AN AMERICA WEST CONFIRMATION CODE (BUT THEY DON'T TELL YOU WHAT THEY BOTH ARE) I hope the pilots know they have to fly west to get to Hawaii. Sterling

February 9, 2007, 09:51 PM	#5
Blue Skies TUG Member BBS Reg. Date: Jun 6, 05 Location: SE Minnesota Posts: 380 Resorts: Royal Sands (week 8)	Thread Hijack CEO of US Air Doug Parker was arrested for DUI: http://money.cnn.com/2007/02/09/news...ex.htm?cnn=yes Last edited by Blue Skies : February 10, 2007 at 12:01 PM.

February 10, 2007, 04:38 PM	#8
roadsister TUG Lifetime Member BBS Reg. Date: Jun 6, 05 Posts: 596 Resorts: Worldmark	I, my son, my sister flew to Atlanta from San Jose/Phoenix/Atlanta mid December....the gal on the phone bumped all three of us up to first class over AND back!!! Wish I knew her name to send her flowers!!!! __________________ Worldmark Owners helping Worldmark Owners

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February 9, 2007, 10:37 AM	#2
falmouth3 TUG Member BBS Reg. Date: Jun 6, 05 Location: Burlington, MA Posts: 1,649	I flew to Maui from Boston on US Airways/America West flights in Sept. I booked it on the US Airways website. We had no problems at all. Sue

February 9, 2007, 12:15 PM	#3
talkamotta TUG Member BBS Reg. Date: Jun 7, 05 Location: Sandy, UT Posts: 1,273 Resorts: Sands of Kahana, Longboat Bay, Westgate Vacation Villas, etc	We flew from Vegas to Maui last October. No problems. Flight didnt get changed at all. If I didnt have FF for Delta for Hawaii this year, I would be flying with them again.

February 9, 2007, 09:02 PM	#4
Kauai Kid TUG Member BBS Reg. Date: Jun 6, 05 Location: Texas-elevation 950 feet Posts: 2,099 Resorts: Alii Kai II (AKI-2201) 4 wks Princeville, Poipu Point Vacation Resort (EPP-3682) 2 wks Koloa, Maui Schooner (LMB) 2 wks	Glad both your Hawaii flights went smoothly. I still have some concern regarding the 20% on time specification for the flight from Austin to Phoenix. We will see. Morning conversation trying to get credit using my frequent flyer miles number went much better. Lady kept asking me what my previous address had been in L.A. Said I never lived in L.A. but just west of there. But she kept on. Finally realized she was referring to Louisiana. Anyway, if the flight gets to Lihue about 230 pm I'll be real happy as that is a couple hours earlier than normal. Sterling

February 9, 2007, 10:32 PM	#6
Kauai Kid TUG Member BBS Reg. Date: Jun 6, 05 Location: Texas-elevation 950 feet Posts: 2,099 Resorts: Alii Kai II (AKI-2201) 4 wks Princeville, Poipu Point Vacation Resort (EPP-3682) 2 wks Koloa, Maui Schooner (LMB) 2 wks	Glad they got him before he hurt someone. Sure hope that he doesn't start flying for US Air. I used to work right next to US Air Corporate HQ in Crystal City, VA. From the outside you'd never guess in a million years they were going bankrupt. Luxurious facility. Sterling

February 10, 2007, 09:45 AM	#7
gdeluca TUG Member BBS Reg. Date: Jun 6, 05 Location: St. Louis MetroEast Posts: 88 Resorts: Royal Mayan - Week 20	I do corporate travel for our non-profit association so I have to deal with USAir consistently. I must say this is my least favorite airline. It is a chore to do just about anything with them, especially when it is a multi-city, America West/USAir combo. In addition, trying to use my EDs FF miles for flights results in total frustration. One 2-hour phone call was trying to get them to email an e-ticket because my colleague who booked the trip in my absence did not receive the e-ticket or confirmation. They flat out refused to send "another" one since according to them we had already received it. My solution now is to save the confirmation page online as a pdf and use that as the e-ticket. USAir seriously needs to start paying attention to its customers. Just my rant for the day

February 16, 2007, 03:20 PM	#9
cmdmfr TUG Member BBS Reg. Date: Jun 6, 05 Location: Delaware Posts: 127 Resorts: Westgate Lake resorts and Sea Time	I try and stay away from US Air I had vouchers and when I tired to use them the price of the tickets were almost 3 time the price I saw on line. When I asked why they are that pricey I was told that the customer service reps are told to quote a high price so that the vouchers are useless, so I try and stay away from US Air The worst part was the customer rep could hardly speak any English My wife and I also booked America West and had problems with codes and had to call other numbers also