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Old April 25, 2007, 08:18 PM   #1
CatLovers
TUG Member
 
BBS Reg. Date: Jun 7, 05
Location: Calgary AB
Posts: 591

Resorts: Shell Hawaii, Winners Circle CA
When can I expect a response from feedback@rci.com

Hello Madge,

I sent an e-mail note to feedback@rci.com on Friday April 20. Today is Wednesday April 25. I put "TUG" as part of of the subject line. When would it be reasonable for me to expect a response?
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Old April 25, 2007, 11:03 PM   #2
Diane
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BBS Reg. Date: Jun 6, 05
Location: Albuquerque, NM
Posts: 512
Madge, I have the same question. At your suggestion I emailed feedback with TUG in the subject line on April 13. There has been no response. I sent a follow-up reminder on April 18. My question is how to get off RCI's calling list for cruises, etc. I am on the National Do Not Call List. I continue to received unwelcome calls during our dinner but can't get an answer to my question.

Diane
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Old April 26, 2007, 03:00 PM   #3
CatLovers
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BBS Reg. Date: Jun 7, 05
Location: Calgary AB
Posts: 591

Resorts: Shell Hawaii, Winners Circle CA
Got a response, thanks

Quote:
Originally Posted by CatLovers View Post
Hello Madge,

I sent an e-mail note to feedback@rci.com on Friday April 20. Today is Wednesday April 25. I put "TUG" as part of of the subject line. When would it be reasonable for me to expect a response?
Madge, just wanted to give you an update. I received a response today (April 26). Thank you.
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Old April 26, 2007, 05:10 PM   #4
Madge
TUG Member
 
BBS Reg. Date: Apr 23, 05
Location: Carmel, IN
Posts: 1,803
Quote:
Originally Posted by Diane View Post
I am on the National Do Not Call List. I continue to received unwelcome calls during our dinner but can't get an answer to my question.
Diane,

Response times for the TUG e-mails should be within a day or two right now. Please send again and be sure to enter TUG or Madge in the subject line. You should receive a bounce-back acknowledgement immediately. If not, the messages may be getting hung up in a spam filter.

RCI's calls to its members do not fall under the National Do Not Call Registry because RCI has a relationship with the members. However, it has always been RCI's policy to discontinue these calls upon the member's request.
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