Calling Hawaiian Airlines and calls get routed to Chase Bank - Timeshare Users Group Online Community Forums

Denise L · April 27, 2007, 07:21 PM

So I'm trying to call Hawaiian Airlines at 1-800-367-5230. I push 3 for Award reservations, enter my HA FF number, and the call gets routed to Chase Bank. I talk with the bank supervisor about booking a flight...she tells me that I have the wrong number. So I call back and don't enter my FF number, and the call still gets routed to Chase Bank, where the recording talks about ATM machines and change...

Anyone else trying to call HA today?!

UWSurfer · April 27, 2007, 07:59 PM

You might try this number from their website:

HawaiianMiles Service Center:
Monday-Friday Hours: 8:00 a.m. - 4:00 p.m. HST
U.S. Mainland, Canada and Neighbor Islands:
toll-free 1-877-HA-MILES (426-4537)
Fax: 808-838-6735

Denise L · April 27, 2007, 08:28 PM

Thanks, I did try that number and was referred to the other number for award reservations.

The supervisor at Chase did say that they had been getting calls from HA customers for 3 days now and that it was costing them money with the toll-free charges and all that.

barndweller · April 28, 2007, 08:57 AM

Denise
I don't know if you accidently transposed the number or not. This is reservations
Toll-Free: 1-800-367-5320

I just booked my tickets on-line. Worked great. Haven't tried the phone number.

Denise L · April 28, 2007, 09:55 AM

Quote:

Originally Posted by barndweller

Denise
I don't know if you accidently transposed the number or not. This is reservations
Toll-Free: 1-800-367-5320

I just booked my tickets on-line. Worked great. Haven't tried the phone number.

I finally got through on that same number later yesterday. I know that I dialed correctly the first two times because of the HA greeting and the prompt to enter my HA FF number. It clearly must have been a telecom problem. Seems okay now. Thanks for the replies!

Denise L · May 1, 2007, 12:01 AM

Just a follow-up. HA called me today to ask about my experience in calling and being routing to Chase Bank. They said that this had happened with a number of people starting last Thursday and was continuing today. They were trying to figure out what was going on, so they were calling numbers given to them by Chase Bank. The agent was very nice and a pleasure to speak with. Wish I were flying HA to some island right now!

April 27, 2007, 07:21 PM	#1
Denise L TUG Member BBS Reg. Date: Jun 6, 05 Location: West Coast Posts: 2,548 Resorts: Hyatt, Disney, Starwood	Calling Hawaiian Airlines and calls get routed to Chase Bank So I'm trying to call Hawaiian Airlines at 1-800-367-5230. I push 3 for Award reservations, enter my HA FF number, and the call gets routed to Chase Bank. I talk with the bank supervisor about booking a flight...she tells me that I have the wrong number. So I call back and don't enter my FF number, and the call still gets routed to Chase Bank, where the recording talks about ATM machines and change... Anyone else trying to call HA today?!

April 28, 2007, 08:57 AM	#4
barndweller TUG Member BBS Reg. Date: Jun 6, 05 Location: Out West Posts: 1,179 Resorts: Sedona Springs-X3;Desert Breezes;Masters Villas;Sheraton Desert Oasis;Villas Cave Creek;San Luis Bay Inn;Diamond Points	Denise I don't know if you accidently transposed the number or not. This is reservations Toll-Free: 1-800-367-5320 I just booked my tickets on-line. Worked great. Haven't tried the phone number. __________________ Future Trips:Avila Bay~Oct;Las Vegas~Nov;Palm Desert~Dec;Carmel~Jan;Scottsdale & Cabo~March;Welk Resort July Family Reunion;Xmas~Sedona;British Isles 2011

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April 27, 2007, 07:59 PM	#2
UWSurfer TUG Member BBS Reg. Date: Feb 10, 07 Location: Los Angeles Posts: 1,602 Resorts: HGVC & Summer Bay Desert Club - Las Vegas, San Clemente Inn, Gardens @ W.Maui	You might try this number from their website: HawaiianMiles Service Center: Monday-Friday Hours: 8:00 a.m. - 4:00 p.m. HST U.S. Mainland, Canada and Neighbor Islands: toll-free 1-877-HA-MILES (426-4537) Fax: 808-838-6735

April 27, 2007, 08:28 PM	#3
Denise L TUG Member BBS Reg. Date: Jun 6, 05 Location: West Coast Posts: 2,548 Resorts: Hyatt, Disney, Starwood	Thanks, I did try that number and was referred to the other number for award reservations. The supervisor at Chase did say that they had been getting calls from HA customers for 3 days now and that it was costing them money with the toll-free charges and all that.

May 1, 2007, 12:01 AM	#6
Denise L TUG Member BBS Reg. Date: Jun 6, 05 Location: West Coast Posts: 2,548 Resorts: Hyatt, Disney, Starwood	Just a follow-up. HA called me today to ask about my experience in calling and being routing to Chase Bank. They said that this had happened with a number of people starting last Thursday and was continuing today. They were trying to figure out what was going on, so they were calling numbers given to them by Chase Bank. The agent was very nice and a pleasure to speak with. Wish I were flying HA to some island right now!