Spirit Airlines - Timeshare Users Group Online Community Forums

Boyzz · November 18, 2007, 08:09 AM

Need help, saw and booked a flight on Orbitz from DTW to AUA, great price $430 on Spirit. A few hours went by got an e-mail said purchased was cancelled. Called Spirit they said they have no flight from DTW to AUA the discount websites show a fare and a schedule what I'm I missing?Thanks Don

JLB · November 18, 2007, 08:58 AM

Orbita/Spirit did the same thing to us, for four reservations from Orlando to Grand Cayman, and we had to give up our exchange to Morritt's Grand in January.

Both blamed it on each other. Orbitz said not not use Spirit, that they had complaints from others, and Spirit said that's what happens when you use travel agents, that they sometimes book reservations when there is no availability.

I caught the mistake because I check our credit card transactions online occasionally, and I could see a charge from Orbitz but none from Spirit.

That reminds me, I just had a spate of cancelling and rebooking another reservation, the one back from Orlando to here, so I need to check our CC to see if it is OK.

SherryS · November 18, 2007, 12:59 PM

We had the same problem with Travelocity/Spirit with flights. Both blamed each other, and I got nowhere after spending a lots of hours on the problem! I just refuse to deal with Travelocity anymore, as I believe it was their error to post fares that did not exist.

Transit · November 18, 2007, 01:15 PM

From Fll spirit flights to GC depart only on certain days travel websites may host the timetables as daily flights creating confusion.I avoid Spirit altogerther now. They are the worst carrier I ever experianced.Customer service is non exsitant. Even a 9 dollar airfare isn't worth the tourture to me.

Kola · November 18, 2007, 06:52 PM

Quote:

Originally Posted by Transit

From Fll spirit flights to GC depart only on certain days travel websites may host the timetables as daily flights creating confusion.I avoid Spirit altogerther now. They are the worst carrier I ever experianced.Customer service is non exsitant. Even a 9 dollar airfare isn't worth the tourture to me.

Can you elaborate what exactly is so bad with their travel service ?

K.

Transit · November 18, 2007, 08:26 PM

lost lugagge ,multiple calls promissing replacement-nothing, Servely damaged luggage ,promised replacement- nothing, 6- 2007 flights ,3 late flights. They kindly yes you to death but nothing gets accomplished.The grand winner is the horrific chaos at term #4 ft. lauderdale.A recent local news article states that the airport administrators will fix this mess soon-I hope.My last trip to the spirit term to pick up a family member they decided to land and move the plane to term #2 without notifing people picking up at term #4 .I found out by word of mouth from other people at the terminal and had to walk over to 2 then back to the parking area for term#4 .Too late for me damage already done.

Moosie · November 18, 2007, 08:37 PM

Wow I so far have had good results with Spirit.

As a matter of fact, just came home today with them.

Flew down with them from Bos to MB on 11/10/07, came home today.

No problems at all.

Have not yet signed up with their $9 program.

I must say that in May 2006 I had purchased tickets to fly from Bos to FLL, then had to be on oxygen.

They couldn't accomodate that onboard, I dealt with a not very nice person to get info. I e-mailed corporate about the way I was teated as that was a whole new experience for me.
Received a very nice e-mail back.

I then called that person, and got a full refund on non-refundable tickets! So since have used them with positive results. Always to MB though.

With all things, opions are just that, we all don't have the same basic fundamentels to base these on.

stevedmatt · November 18, 2007, 08:45 PM

I've flown over 20 round trip flights on Spirit in the past 5 years. If their schedule works for you, I say use them. I can only remember 1 delay of about an hour. I have never lost my luggage. Occasionally, their stopovers are a little long. I did have an issue with a flight change that was greater than 4 hours (2 months before the flight) where they wouldn't give me the cheaper fare for the later flight, so I cancelled and rebooked and got the cheaper fare anyhow.

Also, I have never seen a flight for Spirit cheaper on another website, so I always book directly on their website.

Transit · November 18, 2007, 08:58 PM

Quote:

Originally Posted by Moosie

With all things, opions are just that, we all don't have the same basic fundamentels to base these on.

This is very true .The thing that bothers me the most is they offer the most direct flights to the places I want to travel. I just don't trust them anymore to get to my destination uneventfull.There is little recourse when any airline dumps on you.

November 18, 2007, 08:09 AM	#1
Boyzz TUG Member BBS Reg. Date: Jun 11, 05 Location: Toledo,Ohio Posts: 56 Resorts: Melia Cabo /Divi Dutch Aruba Dreams Resort Cabo	Spirit Airlines Need help, saw and booked a flight on Orbitz from DTW to AUA, great price $430 on Spirit. A few hours went by got an e-mail said purchased was cancelled. Called Spirit they said they have no flight from DTW to AUA the discount websites show a fare and a schedule what I'm I missing?Thanks Don

November 18, 2007, 12:59 PM	#3
SherryS TUG Member BBS Reg. Date: Jun 6, 05 Location: Siesta Key, FL and Grandville, MI Posts: 484 Resorts: 3 weeks at Calini Beach Club	We had the same problem with Travelocity/Spirit with flights. Both blamed each other, and I got nowhere after spending a lots of hours on the problem! I just refuse to deal with Travelocity anymore, as I believe it was their error to post fares that did not exist. __________________ SherryS: Siesta Key, FL and Grandville, MI owner 3 weeks: Calini Beach Club, Siesta Key, FL

November 18, 2007, 08:26 PM	#6
Transit TUG Member BBS Reg. Date: Sep 18, 06 Location: Coral Springs, FL Posts: 1,578	lost lugagge ,multiple calls promissing replacement-nothing, Servely damaged luggage ,promised replacement- nothing, 6- 2007 flights ,3 late flights. They kindly yes you to death but nothing gets accomplished.The grand winner is the horrific chaos at term #4 ft. lauderdale.A recent local news article states that the airport administrators will fix this mess soon-I hope.My last trip to the spirit term to pick up a family member they decided to land and move the plane to term #2 without notifing people picking up at term #4 .I found out by word of mouth from other people at the terminal and had to walk over to 2 then back to the parking area for term#4 .Too late for me damage already done. Last edited by Transit : November 18, 2007 at 08:36 PM.

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November 18, 2007, 08:58 AM	#2
JLB Guest BBS Reg. Date: Jun 6, 05 Location: Table Rock Lake, Branson, Missouri Posts: 6,891 Resorts: Posts: 7503, Add another 2500 posts!!! Registered Dec. 2000 Registered: Mar 2002	Orbita/Spirit did the same thing to us, for four reservations from Orlando to Grand Cayman, and we had to give up our exchange to Morritt's Grand in January. Both blamed it on each other. Orbitz said not not use Spirit, that they had complaints from others, and Spirit said that's what happens when you use travel agents, that they sometimes book reservations when there is no availability. I caught the mistake because I check our credit card transactions online occasionally, and I could see a charge from Orbitz but none from Spirit. That reminds me, I just had a spate of cancelling and rebooking another reservation, the one back from Orlando to here, so I need to check our CC to see if it is OK. __________________ 19 years/110 Exchanges Exchanging/Searching/Florida/Kauai/CA/CO/MO/AR/IA/OK/OH/Consumer Advocacy/Estate Planning/Priceline/Sports/Boating/Fishing/Golf/Lake-living/Branson

November 18, 2007, 01:15 PM	#4
Transit TUG Member BBS Reg. Date: Sep 18, 06 Location: Coral Springs, FL Posts: 1,578	From Fll spirit flights to GC depart only on certain days travel websites may host the timetables as daily flights creating confusion.I avoid Spirit altogerther now. They are the worst carrier I ever experianced.Customer service is non exsitant. Even a 9 dollar airfare isn't worth the tourture to me.

November 18, 2007, 08:37 PM	#7
Moosie TUG Member BBS Reg. Date: Jun 11, 05 Location: MA Posts: 429	Wow I so far have had good results with Spirit. As a matter of fact, just came home today with them. Flew down with them from Bos to MB on 11/10/07, came home today. No problems at all. Have not yet signed up with their $9 program. I must say that in May 2006 I had purchased tickets to fly from Bos to FLL, then had to be on oxygen. They couldn't accomodate that onboard, I dealt with a not very nice person to get info. I e-mailed corporate about the way I was teated as that was a whole new experience for me. Received a very nice e-mail back. I then called that person, and got a full refund on non-refundable tickets! So since have used them with positive results. Always to MB though. With all things, opions are just that, we all don't have the same basic fundamentels to base these on.

November 18, 2007, 08:45 PM	#8
stevedmatt TUG Member BBS Reg. Date: Jun 6, 05 Location: NJ Posts: 348	I've flown over 20 round trip flights on Spirit in the past 5 years. If their schedule works for you, I say use them. I can only remember 1 delay of about an hour. I have never lost my luggage. Occasionally, their stopovers are a little long. I did have an issue with a flight change that was greater than 4 hours (2 months before the flight) where they wouldn't give me the cheaper fare for the later flight, so I cancelled and rebooked and got the cheaper fare anyhow. Also, I have never seen a flight for Spirit cheaper on another website, so I always book directly on their website.