VININC Warning

I have read all the post on these guys and thought everything would go great - I was wrong. Vacation Innovations AKA vininc. They go under various ebay seller names TimeshareWeb, IntervalMax, cmoodie3739, to name a few. I bought a houseboat timeshare from them in November. I was sent paperwork, which I signed and copied and sent back the next day. Now coming up on 5 months later I still have no deed - nothing to show that I am the owner of the unit. I was wanting to use the unit in spring.....now it looks like maybe next year. The auction is so old that I can post feedback on it, eBay deleted it long ago. I have send email after email, called and left messages and no one calls back. I am mad as hell. When I was doing research from who to buy from - I looked to TUG. We have been through thick and thin here and lots of recommendations I have followed in the last 8 years. I just wanted to post and let it be known that I have not had a good experience with these guys. When I threatened to file a complaint with the BBB, the only other recourse I know of, they finally called me and told me that the information was being sent out by email and would be in my box when I got home. Guess they thought I was not going home for several more weeks. Poor communication and poorer performance.

Have you written to

VI Network, Inc.
8545 Commodity Circle
Orlando, FL 32819

Phone: 407-956-3682
Fax: 407-956-3683

If you bought a membership in the Royal Host Club for Lake Eufala/St. John River in Fla/ or the Royal Host Club Canada which has some western canada lake locations, your ire is misdirected. I own three of these, purchesed from different resellers, and you get nothing form royal host as a new member.

It is not deeded ownership. It is a club membership. You will get a poorly copied newsletter with your annual fee mailing. You have to get on the phone with RHC and make your own way through usage and rules, etc.

superdot5 said:

I have read all the post on these guys and thought everything would go great - I was wrong. Vacation Innovations AKA vininc. They go under various ebay seller names TimeshareWeb, IntervalMax, cmoodie3739, to name a few. I bought a houseboat timeshare from them in November. I was sent paperwork, which I signed and copied and sent back the next day. Now coming up on 5 months later I still have no deed - nothing to show that I am the owner of the unit. I was wanting to use the unit in spring.....now it looks like maybe next year. The auction is so old that I can post feedback on it, eBay deleted it long ago. I have send email after email, called and left messages and no one calls back. I am mad as hell. When I was doing research from who to buy from - I looked to TUG. We have been through thick and thin here and lots of recommendations I have followed in the last 8 years. I just wanted to post and let it be known that I have not had a good experience with these guys. When I threatened to file a complaint with the BBB, the only other recourse I know of, they finally called me and told me that the information was being sent out by email and would be in my box when I got home. Guess they thought I was not going home for several more weeks. Poor communication and poorer performance.

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Sorry to hear of your troubles. I have had a couple of purchases with them with one ending up going back to them as they messed up on the MF. That took awhile to get undone, but undone it was. I hope they come through for you.

Bill

Still no help.

Yes I contacted them and finally got someone to call me back. They got my credit card information last week and tyeh were going to charge the maint. fees and I would be all set............

Nothing. Not a thing has changed since November when I made the purchase.

These guys are off the market for me.

I'm unclear, from your last post, on where exactly your purchase stands.

Has the ownership/membership been transferred into your name? Does the resort have you in their system? If so, then it sounds like the selling and closing companies actually did their job. You could easily contact the resort directly, pay the MFs now and move forward. If you end up double-billed because you gave someone your credit card earlier, just ask the resort for a refund or dispute that other charge with your credit card company. They'll undo it.

If, on the other hand, the closing company never followed through in notifying the resort of your new ownership/membership and you're not in their system, then try to start again with getting someone to help you from their closing company TCS (Timeshare Closing Services, Inc.) or VININC or both. Here's what I'd do.

Send a polite, single email explaining the BASIC facts of your purchase as simply as possible, with your contract # and "HELP," both in the subject line. Something like:

• Date of eBay purchase: xx/xx/xxxx
• Contract # xxxxxxxxxxx
• Resort Name: xxxxxxxxxxxxx
• Buyer's Name: xxxxxxxxx xxxxxxxxxx
• Price and closing costs paid: $xxxx.xx
• Selling Agent's name
• What the resort says they know about your purchase
• Date, name and title of person who took your credit card info for MF payment
• What you want them to do now
• Thank them for wrapping this up quickly in response to this email.

Try to keep emotion out of it and stay focused on clear facts, as simply stated as possible. Remember, more honey than vinegar. And as concise as possible. Then send this email, CC'd to ALL of these people:

The selling agent(s) you used (email usually = firstname@vininc.com).
The contract specialist who sent you the contracts from VININC.
The closing agent from TCS, Inc, their closing company (email = firstname.lastname.@tcstrust.com).
Email contact from the resort's website contact info or owner services.

You could also try calling your selling agent or closing agent again or asking for a supervisor. I'm sending you a PM with more contact phone #s and email addresses, of people who've been very helpful to us when we had a problem with a closing there. They were able to resolve it quickly once they knew what had happened.

I'd be VERY surprised if this doesn't get straightened out promptly - unless the resort has their own problems in owner services, which VININC can't help with. HTH! Let us know what happens in the next week or two!