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Cancelling your exchange with II

thinze3

thinze3

Tug Review Crew
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I am wondering what happens when you cancel an exchange with II if you are already inside 59 days of travel.

In other words, if I find the same week in flexchange, should I grab it and then cancel my exchange?

Would I get my original week placed back into my II account for use with a future exchange?

If so, would I be out my original exchange fee?
 
Cancelling Exchange with II

I didn the same thing & was penalized. Plus, when you go to use the week that you cancelled, they are charging me more. You can only use the cancelled week in the 59 day period. I'll never do that again.

Good luck!

Elizabeth
 
If you cancel within 59 days you will be issued a cancellation replacement week good for one year from issue. You can only use it for exchange within 59 days of travel and you will pay another exchange fee on top of the one you have already paid.
 
Thanks,

I have an AC that expires in September, so I was just trying to maximize my options to use it. I will keep the week I traded for and just hope to find use for that AC.


Terry
 
Confirming, here is some applicable language from II's T&C related to cancellations:
(i) II will retain the exchange fee paid initially to secure the canceled Confirmation and, where a request for substitute exchange accommodations is allowed under II’s Exchange Cancellation Policy, the Member will be required to pay an additional exchange fee at the time he or she requests substitute exchange accommodations.
Click to expand...
Your original week will not be returned to your account if you cancel. As stated above, you will have a "replacement week", which will be valid for a year from the date of cancellation. Your trading power will likely be reduced, depending on how much time remains to check-in of your exchange.
 
Does anyone know what happens if you cancel your current exchange, confirm another and then cancel the 2nd outside of the 59 day window?
I understand that you would have to pay an exchange fee for each confirmation but the real question to me is whether you can then get another year to use the exchange. Is the year from the 1st cancellation, or the most recent cancellation?
 
If you cancel once, you get a replacement week as discussed above. If you cancel a second time, you lose! :(

From II's T&C:
8.(a) The only circumstances under which a Member using the Exchange Program may lose the use and occupancy of the Home Resort accommodations without being provided Host Accommodations are if a Member: .... (vi) cancels a Confirmation for substitute Host Accommodations that was previously issued to the Member under II’s Exchange Cancellation Policy.
Click to expand...
 
Another lesson from Dave!

Dave M said:
If you cancel once, you get a replacement week as discussed above. If you cancel a second time, you lose! :(

From II's T&C:
Click to expand...

Terry, I canceled my Ko Olina 1BR OV master that I had originally traded for a 1BR/2BA OV Maui Ocean Club suite. When a 1BR at the new Lahaina tower came available within flexchange, I used an AC that was soon to expire and canceled the original exchange.

Although I 'lost' trading power for my 1BR Ko Olina as it is now a replacement week, and the exchange fee, I don't view it as a complete loss because I can use this week at my home resort whereas I could not with an AC.

Overall, I was just a happy camper to be on Maui for Spring Break.

Aloha!
Grace
 
Last edited:
Replacement week Question

Will your replacement week be at your home resort? I exchanged my Aruba Ocean Club for an Aruba Surf Club. I now want to cancel the Surf club.

Will the replacement week be a week at my home resort (although not the same week I used for the original trade)? If not, will the replacement week be at an Marriott?
 
The week will be in your account as a Cancellation Replacement week. It wont be listed as a specific resort/unit. It will be good for one year and will require another exchange fee.
 
Are cancellation replacement weeks strong enough to pull Marriott Aruba (surf or ocean) in May?
 
Replacement weeks' strength should be not much lower than the original week (lower strength only takes into account the difference between depositing your original week much earlier than the exchange week was issued)

But replacement weeks do not have Marriott priority, so I would expect it to be a hard trade as a week has to sit in II (available only to Marriott traders) for a long time before you can grab it with the replacement week.
 
Lora -

I concur with the responses to your questions.

There is one other option, Lora. If you are ready to lock in your changed dates (May 2009), call II and state that you probably have to cancel and would like to check availability for Aruba Surf/Ocean for next May. If a week you can use is available, you can "retrade" your existing Surf exchange for the new week, paying another exchange fee, of course.

If a week you want isn't available, there's no need to cancel now. Try again in another few days.

Don't wait too long before canceling. When you cancel, how much time remains before your exchange check-in date is the primary factor that can lower the trading strength of your replacement week.
 
lll1929 said:
Will your replacement week be at your home resort? I exchanged my Aruba Ocean Club for an Aruba Surf Club. I now want to cancel the Surf club.

Will the replacement week be a week at my home resort (although not the same week I used for the original trade)? If not, will the replacement week be at an Marriott?
Click to expand...

Your replacement week will be for whatever week and resort you choose from what is available.
 
Dave M said:
As stated above, you will have a "replacement week", which will be valid for a year from the date of cancellation.
Click to expand...

Are you sure about the year from date of cancellation? Let's say the original member-owned deposited week was for November 2006. Member deposited it, and could thus pull exchanges valid for travel through November 2008. Member pulls an October 2008 week. In July s/he decides not to travel in October 2008, and wants to switch. S/he can switch the October 2008 week for a second exchange fee, but wouldn't travel still be limited to the original window - e.g. through November 2008?
Maybe the replacement week is valid for a year from the date of cancellation but no later than two years from the date of the original deposit?
 
It is one year---the full details are in Paragraph 8(c) under Exchange Procedures in the Terms & Conditions.

(c) When a Member notifies II of his or her desire to cancel a
Confirmation seven days or more prior to the first date of
occupancy of the Host Accommodations being canceled, the
Member will be entitled to request substitute exchange
accommodations, as long as the Member requests travel occurring
no later than 12 months following the date on which the Member
cancels said Confirmation for the Host Accommodations. However,
the time period in which the Member is entitled to request
substitute exchange accommodations is limited, as follows:

(i) When a Member notifies II of his or her desire to cancel the
Confirmation 60 days or more prior to the first date of occupancy
of his or her Host Accommodations, the Member may request
substitute exchange accommodations at any time from the date
of cancellation up to 24 hours prior to the first date of occupancy
of such substitute exchange accommodations.

(ii) Where the Member notifies II of his or her desire to cancel
the Confirmation 59 days to 14 days prior to the first date of
occupancy of his or her Host Accommodations, the Member
may request substitute exchange accommodations 59 days to
24 hours prior to the first date of occupancy of such substitute
exchange accommodations.

(iii) When a Member notifies II of his or her desire to cancel
the Confirmation from 13 to seven days prior to the first date of
occupancy of his or her Host Accommodations, the Member
may request substitute exchange accommodations from limited
travel destinations 30 days to 24 hours prior to the first date
of occupancy of such substitute exchange accommodations.
Click to expand...
 
Doing that intentionally is a tactic that hasn't been discussed much here.

Assume you have a deposited week that you know you won't be able to use within two years of the date for your deposited week. At some point, pay an exchange fee to confirm an exchange for a week near the expiration of the two-year period. Then cancel that exchange before it expires, making sure that you cancel outside the 59-day Flexchange period - for maximum searching power. That will extend the exchange period of your original deposited week to about two years and ten months (2 years, plus the 1-year extension, less 2 months lead time for the cancellation).

The trading strength of your replacement week probably won't have as much trading strength as your original week, but it saves the use of your week - all for one additional exchange fee.
 
Thanks for the responses everyone. I went ahead and cancelled my AC exchange since I had not exceeded the 24 hr window.
 
Wait a minute

I called II the other day and asked about cancelling my trade for the Oct 4-11 week at Coconut Mallory and was told that if I cancelled I would lose the fee and also the use of the week this year. He said my only option would be to go ahead and sign up for a retrade and pay another exchange fee. As I was not ready to think about another time or resort I told him I would call back. I do not mind losing the exchange fee but I would like to know I could have the use of the week at some other time.
 
Yes, you'll have the opportunity to make a new exchange at another time if you cancel.

What II told you is accurate, although he might not have worded it very well. When you cancel: (a) You lose the original fee. (b) You are canceling the exchange, so you don't get to use that Coconut Mallory week. (c) You get a "replacement week" and use that to request another exchange for any time within one year of the date you cancel.

Alternatively, rather than cancel, you can do a "retrade" while on the phone to cancel, if you can be matched while on the phone with something that meets your needs.

Whether you "cancel" or "retrade", you'll have to pay another exchange fee to request a new confirmed exchange.
 
Retrade

Can a "retrade unit" be retraded or canceled for a replacement week?

For example, assume one had exchanged their Las Vegas week for Orlando in December and then called to retrade it for a different resort, a larger unit or a different week.

Could that "retraded unit" be canceled for a replacement or even retraded again.
 
NJDave said:
Can a "retrade unit" be retraded or canceled for a replacement week?

For example, assume one had exchanged their Las Vegas week for Orlando in December and then called to retrade it for a different resort, a larger unit or a different week.

Could that "retraded unit" be canceled for a replacement or even retraded again.
Click to expand...

The official II rules say no. A lot of the reps at II will stick to the rules and not allow any additional cancellations or retrades of a week that has already been retraded once. However, it is possible to do this if you are really nice on the phone with II and also a bit lucky in who you get as a rep. Keep in mind, though, that you will have to pay yet another exchange fee to do this.

Steve
 
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