Thumbs-up to US Air - Timeshare Users Group Online Community Forums

caribbean · April 27, 2008, 09:40 PM

Booked a flight to Bahamas for next week, way back in October with US Air. Two of the 4 segments are on Bahamas Air. In Feb I got an e-mail notifying me of a time change on 3 of the 4 segments. The new times worked better. Since I am now a week away, I went online to check status and noticed that our seat assignments were missing on two segments. Got me to looking further and found that they had switched from a 737 to a Dash-8 which was not acceptable. I hate flying on those small planes.

I called and spoke to a nice rep and explained that I had specifically chosen flights on all large planes. She told me I could switch for $200 + differences in charges, but I would have to do it in person because I have paper tickets. She then told me I could have switched flights if I had called back in February. I nicely explained that they had informed me of the time change, but nothing was said about the different aircraft. She put me on hold and got supervisors approval to switch us to the direct flight back. Leaves later in the morning and gets us in at the same time. SUPER!!! Just wanted to pass on a good airlines story. Made my day.

Talent312 · April 28, 2008, 12:05 AM

It was your persistance that paid off... not USAir's generous spirit. =R=
--------
We are the people they couldn't figure out
We are the people our parents warned us about
-- J. Buffett

anne1125 · April 28, 2008, 05:51 AM

Just the fact that you got a customer service rep (much less a nice one) is noteworthy. I've sat on hold for very long periods waiting for someone to pick up. Most times I just give up.

Anne

x3 skier · April 28, 2008, 06:35 AM

I am stunned that this happened with USeless Air.

Still persistence and a good attitude will work most times. Glad to hear a good customer service experience is still possible with them. Please send an email or note to USAir complimenting the Service (Including his/her name if you know it) so they get the positive feedback. They get enough negative as it is.

Cheers

gorevs9 · April 28, 2008, 10:22 PM

Quote:

Originally Posted by caribbean

Just wanted to pass on a good airlines story. Made my day.

Maybe USAirways is using the extra $5.00, being charged for window and aisle seats, to give Sensitivity Training to their Customer Service Reps

.

April 27, 2008, 09:40 PM	#1
caribbean TUG Lifetime Member BBS Reg. Date: Jun 6, 05 Location: Goochland, VA Posts: 952 Resorts: Sandpiper Beach Club/FL; Bluebeards Beach Club/STT/2wks; RHC/2wks; Sandy Pt Beach/Boambee Bay/AUS/RCI PTs; joined 2001.	Thumbs-up to US Air Booked a flight to Bahamas for next week, way back in October with US Air. Two of the 4 segments are on Bahamas Air. In Feb I got an e-mail notifying me of a time change on 3 of the 4 segments. The new times worked better. Since I am now a week away, I went online to check status and noticed that our seat assignments were missing on two segments. Got me to looking further and found that they had switched from a 737 to a Dash-8 which was not acceptable. I hate flying on those small planes. I called and spoke to a nice rep and explained that I had specifically chosen flights on all large planes. She told me I could switch for $200 + differences in charges, but I would have to do it in person because I have paper tickets. She then told me I could have switched flights if I had called back in February. I nicely explained that they had informed me of the time change, but nothing was said about the different aircraft. She put me on hold and got supervisors approval to switch us to the direct flight back. Leaves later in the morning and gets us in at the same time. SUPER!!! Just wanted to pass on a good airlines story. Made my day. __________________ *Patty* It’s these changes in latitudes, changes in attitudes Nothing remains quite the same With all of our running and all of our cunning If we couldn’t laugh we would all go insane - Buffett

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April 28, 2008, 12:05 AM	#2
Talent312 TUG Member BBS Reg. Date: Jul 4, 07 Location: North Florida Posts: 2,043	It was your persistance that paid off... not USAir's generous spirit. =R= -------- We are the people they couldn't figure out We are the people our parents warned us about -- J. Buffett

April 28, 2008, 05:51 AM	#3
anne1125 TUG Member BBS Reg. Date: Jun 6, 05 Location: Cherry Hill, NJ Posts: 1,228	Just the fact that you got a customer service rep (much less a nice one) is noteworthy. I've sat on hold for very long periods waiting for someone to pick up. Most times I just give up. Anne

April 28, 2008, 06:35 AM	#4
x3 skier TUG Member BBS Reg. Date: Apr 17, 06 Location: Ohio and Colorado Posts: 792 Resorts: Steamboat Grand, Rockies, The West, Club Regina and Allen House	I am stunned that this happened with USeless Air. Still persistence and a good attitude will work most times. Glad to hear a good customer service experience is still possible with them. Please send an email or note to USAir complimenting the Service (Including his/her name if you know it) so they get the positive feedback. They get enough negative as it is. Cheers