SVO is hiring a "good cop."

Check out this new SVO job listing.

The lucky candidate who fills this dream job will have the keys to the "customer compensation" closet, "including but not limited to Starpoint and bulk bank week deposits, customer reimbursement, resort amenities, and miscellaneous goodwill gestures provided by [the] Consumer Affairs Department."

I'm just impressed that someone at SVO knows that the term "goodwill" exists.

Way to go SVO!

-nodge

I like how they'd like paralegal experience for their customer service reps.

A few Key phrases:
Consumer Affairs Specialist
an effort to decrease exposure for the company.
increased company profits
A Certificate from a Paralegal Studies program is a plus.
Previous legal, compliance, audit or complaint handling experience a must.
Problem solving includes customer complaints which have financial or legal liability and impact." [emphasis added]

I begrudge no company profits but this even the title lacks the name "consumer" and "service" in the same phrase.

Sounds like "we need someone to work with legal and risk mgmt and anyone else just to coordinate the COVERING OF OUR A**ES."

Maybe if you had stressed the SERVICE AND COMMUNICATION from the start they would have less customer complaints which have financial or legal liability and impact. and this position would be UNNECESSARY!?!?!?

(I am grumpy in the morning aren't I - never was a morning person.)

In fairness to Starwood, acceptance of responsibility for service issues can have legal ramifications so getting an individual that understands the tightrope that must be walked in solving these issues is important. I am a critic of the way they do things but having the right person in this type of position should be a win-win for both the company and us.

OK....I know you are all thinking it....so I'll say it.....

Nodge, YOU should take the job!

mindy35 said:

Nodge, YOU should take the job!

Click to expand...

I accept. Miscellaneous goodwill gestures for everyone!

Also, all you corporate SVO lurkers and random useless SVO VP's are now required to watch this, instead of this.

. . . . and lose those white shoes and sky-blue polyester leisure suits with white stitching while you're at it . .. The era of the '70's-style timeshare is over, baby. There’s a new “good cop” in town.

Res Ipsa Loquitur!

-nodge

Nodge, I watched your new video. I got chills watching it. The kind of chills I get when I'm sitting on the toilet after eating bad sushi. (If you haven't watched it, it's the Marketing equivalent of "Butterfly Kisses"!)

You'd better watch it or you'll be promoted before long.

LisaRex said:

Nodge, I watched your new video. I got chills watching it. The kind of chills I get when I'm sitting on the toilet after eating bad sushi. (If you haven't watched it, it's the Marketing equivalent of "Butterfly Kisses"!)

You'd better watch it or you'll be promoted before long.

Click to expand...

Baby steps.

If you're dealing with a group of people that are still playing the “Theme from Rocky” and calling their customers “one leggers,” you've got to schmultz-up the alternative view pitch a bit to get through to ‘em. (And the Johnny video didn't even mention that he was on a ventilator, he had to walk up hill, both ways, to work each day, and he had a new adorable puppy . . . ..)

-nodge

nodge, I loved your video comparison I actually work at HQ for a family owned grocery store that does this kind of thing. When I shop at one of our stores, I see it. If I look a little lost of confused looking for something, there is someone to help me in minutes. I work in a store atleast once a year and love it becuase the customers notice your 'new' and talk to you. Great fun.

Ut Oh, Lookie what we can expect at our next "owners' update."

Very strange, with all the technology behind the I-Phone and its ability to run third-party applications, one would think that it would able to be programmed to include ANNUAL MAINTENANCE FEES in a "Rent vs. Own" comparison.

I wonder if it plays that groovy music while it's "adding credibility?"

-nodge

This is hilarious! Of course, it's soooo easy to develop an app for the iPhone, I shouldn't be surprised this was written.

If this was written for the consumer, the MFs would be included, but it's for the salesperson... I'd get it written if there was demand for it. You think people would buy an iPhone app for timeshares comparisons? Or... reviews? Resale prices? Doubt it. Redweek.com should make one, tho.

nodge said:

Ut Oh, Lookie what we can expect at our next "owners' update."

Very strange, with all the technology behind the I-Phone and its ability to run third-party applications, one would think that it would able to be programmed to include ANNUAL MAINTENANCE FEES in a "Rent vs. Own" comparison.

I wonder if it plays that groovy music while it's "adding credibility?"

-nodge

Click to expand...

Is anyone capable of writing one that shows something like this:

Starwood Price $24500
Ebay Price $2450
Savings $22050
Maint Fee $1000
Savings = 22 years of maintenance fees

jerseygirl said:

Is anyone capable of writing one that shows something like this:

Starwood Price $24500
Ebay Price $2450
Savings $22050
Maint Fee $1000
Savings = 22 years of maintenance fees

Click to expand...

EXCELLENT!

When the timeshare salesperson whips out his/her i-phone and runs the "add credibility" application, us "one leggers" could then whip out our i-phones and run jerseygirl's application. Now, what song should it play . . . . ?

-nodge

http://www.youtube.com/watch?v=Q8Tiz6INF7I

http://www.youtube.com/watch?v=TjHJ_snG3RI

I never really thought about the corporate lurkers. Well if they are out there I hope they take our discussions to heart and not to close loopholes. Makes me wish we had an anonymous flame page where they could check which employees should be getting retraining or a pink slip!