[UPDATE: Customer Service Stinks!] oh yay - it only took Marriott/Vistana 10 days to fix the Villa Finder

[sponger76]

I booked restricted SOs recently for an upcoming stay. I had no difficulty using them online.


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Same, did it just yesterday.

 

[dioxide45]

I tried to book them online and it never gave me that option. I received another reply by email and was told I could NOT book them online. I called the number I was given to do it and the phone call was never answered after an hour and a half. I hung up after realizing they had probably closed. The person I emailed said they couldn't help me so they would escalate my problem. We shall see! I will report back here once it is resolved hopefully.

THe option is here. After you click the "Reserve Now" button after making your unit selection. Did you get this far in the process? Did you not have this option? When you click on the link in blue, it opens up the "Use These StartOptions" numbers for editing. You should also have a row that shows your restricted options.

 

[1songbird]

Well the problem was mine! Never had restricted Staroptions before and I was about 7 days early for using them in the 60 day window! Still not happy they didn't have enough employees to answer the phones during the banking period because if they had been available to answer my questions I would have made different decisions than I was stuck with. I also find it unacceptable that I left messages and received no calls or emails back until AFTER my banking deadline had passed and it was approximately 10 days later. They DID finally call me but were unable to reverse much of anything. I ended up getting resort credit for 9000 points for an upcoming stay. I am okay with that. At least I only had 600 options that will be leftover.

I guess I should have come here for advice rather than trying to fumble my way through, lol. They still aren't the best. After getting it all worked out I received an email saying my resort credits had been canceled. Called them up again in a panic. They had accidentally pulled points I had banked instead of using my Restricted Staroptions. It was quickly corrected by them but I didn't know that. Oh well! At least I had a nice long conversation with one of the agents cross trained between Vistana & Marriott. He brought to my attention that 09/30/23 is the DEADLINE for exchanging Vistana points into Marriott points which I didn't know. I currently have 500 that I won during the Abound contest good through April 2025.

Thanks for all your help Tuggers!

Melody