Hello All,
Have a question about a pretty unique situation that we are having with our timeshare .
Hopefully, someone out there can offer some guidance to help us find a resolution .
Last year we purchased a HGVC timeshare and really like it.
In December, we paid our annual maintenance fees via personal check....or so we thought and never gave it a second thought .
Fast forward to middle of last month(May)....we receive a letter from a collection company representing HGVC....I called them, and they proceeded to tell me that they never received any payment from us, and our account in in collections. Told the gentleman that we sent a check and he asked if the check had cashed. Checked online and low and behold, it hadn't been cashed .
Had it written down in logbook, I personally sent it out, yet it hadn't been cashed.
As soon as I told him that, he immediately changed his tone and condescendingly told me that I needed to pay $500 additional in fees in order to get the account back to current, but he could give me a discount, etc, etc, etc. I asked to speak to a manager, and he said someone would call me back, gave him my contact and heard nothing else from them.
While I was waiting for the call back, went through our old mail and found out that back in January, Hilton had damaged the check and sent it back to us with a letter stating that the check was damaged during processing and to send another check.
Called collections back, and they refused to acknowledge the letter and are still demanding that we pay the late fees!
Been calling every extension that I can find at HGVC, and no one wants to help.
Where do we go from here?
Anyone have any ideas?
Is it time for me to find a lawyer? If yes, anyone have any recommendations?
Thanks in advance
Have a question about a pretty unique situation that we are having with our timeshare .
Hopefully, someone out there can offer some guidance to help us find a resolution .
Last year we purchased a HGVC timeshare and really like it.
In December, we paid our annual maintenance fees via personal check....or so we thought and never gave it a second thought .
Fast forward to middle of last month(May)....we receive a letter from a collection company representing HGVC....I called them, and they proceeded to tell me that they never received any payment from us, and our account in in collections. Told the gentleman that we sent a check and he asked if the check had cashed. Checked online and low and behold, it hadn't been cashed .
Had it written down in logbook, I personally sent it out, yet it hadn't been cashed.
As soon as I told him that, he immediately changed his tone and condescendingly told me that I needed to pay $500 additional in fees in order to get the account back to current, but he could give me a discount, etc, etc, etc. I asked to speak to a manager, and he said someone would call me back, gave him my contact and heard nothing else from them.
While I was waiting for the call back, went through our old mail and found out that back in January, Hilton had damaged the check and sent it back to us with a letter stating that the check was damaged during processing and to send another check.
Called collections back, and they refused to acknowledge the letter and are still demanding that we pay the late fees!
Been calling every extension that I can find at HGVC, and no one wants to help.
Where do we go from here?
Anyone have any ideas?
Is it time for me to find a lawyer? If yes, anyone have any recommendations?
Thanks in advance