Your day is not going to be fun. The mortgage company was demanding pennies shy of $1200 for the mortgage payment 45 days late plus Late Fees. 27 years into this mortgage and you get an automated message?
Ok, I thought "I forgot? Am I losing it? Is the postal system that bad?"
So .. open the checkbook. Did I write the check? YES, wrote check.
So .. call the auto-bank number and DID the check clear? Yes, check cleared the 1st day of the month it was due.
Okay, call the mortgage company who said "email us a copies of the front & back copies of the check".
WAIT. YOU GO LOOK FOR MY MONEY! .... Do you do not have "checks and balances" of CASH equivant funds COLLECTED and then applies to accounts? WHERE is my money? I give you the DATE it cleared my bank. You are the professionals? And I have to spend tomorrow going to my understaffed bank (who DID NO WRONG) for 3+ hours of my work day and 60+ miles in travel on JUST this task, then figuring out HOW to scan and email this info to you or even try getting you a fax you. LIKE I have a FAX machine under my bed?
I am a senior citizen, with no Fax or scanner ... how about I text you a cell phone camera picture of the 'cashed' check from my bank statement?
They told me I could email them photocopies of the copies of front and back of my cashed check from my bank.
But it will take 3+ weeks to audit and review, if any adjustments must be made ... WAIT .. I paid on time and you took my money. YOU AUDIT your account ledgers and FIND OUT WHAT YOU DID with my money. After all SOMEONE GOT CREDITED WITH MY MONEY FOR THEIR PAYMENT or SOMEONE STOLE MY MONEY!
Dang Texas mortgage company located outside of Dallas. Hear me, Mr Cooper?
Ok, I thought "I forgot? Am I losing it? Is the postal system that bad?"
So .. open the checkbook. Did I write the check? YES, wrote check.
So .. call the auto-bank number and DID the check clear? Yes, check cleared the 1st day of the month it was due.
Okay, call the mortgage company who said "email us a copies of the front & back copies of the check".
WAIT. YOU GO LOOK FOR MY MONEY! .... Do you do not have "checks and balances" of CASH equivant funds COLLECTED and then applies to accounts? WHERE is my money? I give you the DATE it cleared my bank. You are the professionals? And I have to spend tomorrow going to my understaffed bank (who DID NO WRONG) for 3+ hours of my work day and 60+ miles in travel on JUST this task, then figuring out HOW to scan and email this info to you or even try getting you a fax you. LIKE I have a FAX machine under my bed?
I am a senior citizen, with no Fax or scanner ... how about I text you a cell phone camera picture of the 'cashed' check from my bank statement?
They told me I could email them photocopies of the copies of front and back of my cashed check from my bank.
But it will take 3+ weeks to audit and review, if any adjustments must be made ... WAIT .. I paid on time and you took my money. YOU AUDIT your account ledgers and FIND OUT WHAT YOU DID with my money. After all SOMEONE GOT CREDITED WITH MY MONEY FOR THEIR PAYMENT or SOMEONE STOLE MY MONEY!
Dang Texas mortgage company located outside of Dallas. Hear me, Mr Cooper?