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New Marriott Rewards Property Categories and Travel Package Requirements effective Aug '18

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Fasttr

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One interesting thing when they reissued the certificates is that they show Points associates to it. It’s concerning but it may not matter.
Yeah, that always happens whenever you extend, upgrade or downgrade one. I believe that is the points they would give you back if you just all out cancelled it. Won't matter if you actually end up using it for a stay.
 

deniseh

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I just purchased a 5 night TP with miles for American Airlines. How long does it usually take to see the miles be put in my AA account?
 

Fasttr

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I just purchased a 5 night TP with miles for American Airlines. How long does it usually take to see the miles be put in my AA account?
I did one to AA a couple weeks ago. Called MR to get the TP on a Saturday, points booked the next Tuesday....so only a few days.
 

janej

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How long does it take for the TP and miles to show up in your accounts?

I just ordered through MVC. The lady I spoke to said it went through and should show in my account immediately. I don't see it. My points are still in my account. The problem is that she used my husband's United account and my Marriott account. She made a note of the potential issue but could not do anything with it now.:(
 

Fasttr

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How long does it take for the TP and miles to show up in your accounts?

I just ordered through MVC. The lady I spoke to said it went through and should show in my account immediately. I don't see it. My points are still in my account. The problem is that she used my husband's United account and my Marriott account. She made a note of the potential issue but could not do anything with it now.:(
TP should be instantly in your account, but I have noticed it may not show up when signing on via a computer until the following day. In those cases however, it did seem to show up correctly when I signed on via my phone app.
 

ljmiii

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TP should be instantly in your account, but I have noticed it may not show up when signing on via a computer until the following day. In those cases however, it did seem to show up correctly when I signed on via my phone app.
Interesting. I've never used the app for anything but same day travel information so my (desktop) experience is that United miles 'show up' overnight.
 

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How long does it take for the TP and miles to show up in your accounts?

I just ordered through MVC. The lady I spoke to said it went through and should show in my account immediately. I don't see it. My points are still in my account. The problem is that she used my husband's United account and my Marriott account. She made a note of the potential issue but could not do anything with it now.:(

Won't this transfer for the airline miles just hang in limbo? Doesn't the names on the United account and Marriott accounts need to match?
 

janej

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Won't this transfer for the airline miles just hang in limbo? Doesn't the names on the United account and Marriott accounts need to match?
That is my understanding too. However, she did not pay attention when I told her I want to buy TP using my husband's account. She used my Marriott Points account and asked me for the United account number. My United account number is actually linked to my Marriott account too.
 

VacationForever

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That is my understanding too. However, she did not pay attention when I told her I want to buy TP using my husband's account. She used my Marriott Points account and asked me for the United account number. My United account number is actually linked to my Marriott account too.
To my understanding, if you wanted to use your husband's account, he had to be the one to make the call. I can see why the agent got confused.
 

janej

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She did not mention that though. We are on the same MVC account. I was going to purchase 2 TP using his account. She did the first one from mine and 2nd from his account. So far, nothing showed up. Either account got points deducted. Hope I will see some updates tomorrow. If anyone is still waiting to buy TP, do it now so that you will see it before the system goes down.
 

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That is my understanding too. However, she did not pay attention when I told her I want to buy TP using my husband's account. She used my Marriott Points account and asked me for the United account number. My United account number is actually linked to my Marriott account too.

Interesting that the agent asked you for the United account number. On the SPG side, if we should call and transfer Starpoints to airline miles or purchase a Flights & Nights package, we are only able to transfer to airline frequent flyer numbers that are listed in our online profile. I guess that is a safety measure to prevent sending points to an airline frequent flyer account that is not associated with the hotel loyalty account.
 

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I thought Marriott used to work the same way too. So I did not have the United account numbers with me when I called. I had to locate number while she waited.

Now the points are deducted and TP showed up online. But no miles yet. How long does it take to post the miles?
 

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I thought Marriott used to work the same way too. So I did not have the United account numbers with me when I called. I had to locate number while she waited.

Now the points are deducted and TP showed up online. But no miles yet. How long does it take to post the miles?

My United miles showed up the next day on united.com
 

janej

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Steve,

Do you remember it is first thing in the morning or 24 hours? Mine has not shown up yet.

Thanks,

Jane
 

bazzap

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My United and BA Miles have always shown up when I check first thing in the morning, whatever time i ordered them the previous day.
 

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Steve,

Do you remember it is first thing in the morning or 24 hours? Mine has not shown up yet.

Thanks,

Jane

I do not, but I almost certainly did not check first thing in the morning.
 

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My United mile didn't show up for several days. When I called the rep put in a work order something to track them down. They were in the account the next day.
 

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Southwest is not luxury but it has its economic pluses like no baggage fees and no lost money when you cancel or change a reservation. ...

George
We totally got on board with SWA about three years ago because of their no baggage fees and VERY CUSTOMER FRIENDLY no change/cancellation fees. AND, for icing on the cake, if fares ever drop before your flight, you can get a refund of the difference (by calling or cancel/rebook online yourself). I found their crew is generally very upbeat, flights have always on time for us, and their economy seems to have a decent amount of legroom.
 

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If they map by point value, the old 5 will be the new 4.
This is somewhat related, but I just got off the phone with a Loyalty Care (former Platinum) rep. He mentioned IF I cancelled my category 8 certificate stay after Aug 18th, 2018, I can use that certificate at any category 8 hotel in the new, updated system. If what he is saying were true, this is a huge upgrade ! He basically said Marriott decided to take the worth as viewed from # of points perspective and just keep it simple and value existing travel package certificates from a category perspective (meaning no mapping using before-change to after-change chart).
 

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Does that mean we have to attach the certificates to a reservation?
No, but since no information has been released, it is anyone's guess what happens to un-attached hotel stay (accommodation) certificates after Aug 18, 2018.
 

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I find it interesting that the new 5 night package details have not been released yet. Don't know what to make of it...
Is Marriott purposely hiding something OR they missed this ?
 

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NJDave,

Did your wife have to make the call to Marriott to transfer the points from her account to yours or were you able to do it? I need to transfer points from my mom's account to mine and she isn't really up to waiting on the phone for an hour or more to make the transfer. I'm hoping I can call and have them transferred myself.


I'm sorry, I didn't see your post. I tried calling several times when she was around but the Marriott system was down each time I called. After getting nowhere, I finally transferred the points from her Marriott account to her Starwood account and then to my Starwood account and finally to my Marriott account. Since it took a few days for the transfer between our Starwood accounts, it is too late to do now. I was able to do it online (with her permission of course).
 
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