There was a big long conversation about this on one of the Facebook groups. Apparently, a PR member had rolled her points forward from 2017, and had some left over in 2018 that she wanted to roll over. She thought it would have used up to deposit points first, but it was telling her that she had no points eligible to be moved. I think it was something like 500,000 points. she should have been able to move those, because it was less then her normal use year allotment. Someone over Wyndham gave her a BS answer. I told her she needed to contact owner care but i am not sure she will. I hope she does.
I have tried to explain this to multiple people. With the new system, Wyndham wanted to do away with the buckets (with the exception of bonus points and the old credit pool points). The accounting issue they had a couple years ago was because the system was doing a terrible job of managing the buckets. So they wanted an easier way. It's easier to keep track of allowances, then which points are which. For example, say Owner Joe has 100,000 points a year. The system knows there is no way he can roll over any more then 100,000 points a year. So if he has 150,000, it will not allow you to move the extra 50,000. If he has 80,000, that's less then his max, so they can be moved. The system does not know which points were moved because there are no more buckets. It all goes into one bucket and gets mixed up. It no longer needs to know which were moved. This is how the executive at the meeting explained it to us. So many of the employees still think of it like buckets and it's causing a lot of confusion.
I wonder, if the people having these issues have both credit pool and rollover, or if it was a glitch that occurred last year that was never fixed. I am curious to see if they run into this again next year.