• The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 30 years!

    Join Tens of Thousands of other Owners just like you here to get any and all Timeshare questions answered 24 hours a day!
  • TUG started 30 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Read about our 30th anniversary: Happy 30th Birthday TUG!
  • TUG has a YouTube Channel to produce weekly short informative videos on popular Timeshare topics!

    Free memberships for every 50 subscribers!

    Visit TUG on Youtube!
  • TUG has now saved timeshare owners more than $21,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $21 Million dollars
  • Sign up to get the TUG Newsletter for free!

    60,000+ subscribing owners! A weekly recap of the best Timeshare resort reviews and the most popular topics discussed by owners!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    All T-shirt options here!
  • A few of the most common links here on the forums for newbies and guests!

Do you lose your banked staroptions when you sell your week?

boisebruin

newbie
Joined
Jan 4, 2011
Messages
38
Reaction score
11
Points
168
I am in the process of buying OF WKORV-N and selling our current IV unit at the same resort. Does anyone know if I will lose my banked options when I sell my current unit? Is there a way to transfer it to my new purchase if I buy before the sale of the current IV unit? Thanks in advance.
 

Ken555

TUG Review Crew: Veteran
TUG Member
Joined
Jun 7, 2005
Messages
14,522
Reaction score
5,638
Points
898
Location
Los Angeles
Resorts Owned
Westin Kierland
Sheraton Desert Oasis
It’s been posted here previously that if you don’t have an active account you will lose your banked SOs. I would suggest asking VSN via the web form for an answer to this question so you have the response via email for future reference (as opposed to a call).


Sent from my iPad using Tapatalk
 

boisebruin

newbie
Joined
Jan 4, 2011
Messages
38
Reaction score
11
Points
168
It’s been posted here previously that if you don’t have an active account you will lose your banked SOs. I would suggest asking VSN via the web form for an answer to this question so you have the response via email for future reference (as opposed to a call).


Sent from my iPad using Tapatalk
So if I buy the OF unit before selling the IV unit then I would have an active account and keep my SO? Thanks for the advice. I will send an email to VSN.
 

dioxide45

TUG Review Crew: Expert
TUG Member
Joined
May 20, 2006
Messages
47,369
Reaction score
18,931
Points
1,299
Location
NE Florida
Resorts Owned
Marriott Grande Vista
Marriott Harbour Lake
Sheraton Vistana Villages
Club Wyndham CWA
As long as you have some type of ownership to keep your account open, Banked StarOptions are retained. If you sell off all your weeks, I am unsure where they go. I suspect they are lost, but not 100% sure. Also not sure if you have some mandatory and some voluntary and sell all of your mandatory, do the banked options remain? As @Ken555 said, the best answer would be in writing from Vistana. Still a good chance they won't know either.
 

boisebruin

newbie
Joined
Jan 4, 2011
Messages
38
Reaction score
11
Points
168
This is what I got back from Vistana:

I welcome the opportunity to provide information on your inquiry.

It is important to know, if you decide to sell your Vacation Ownership Interest (VOI), you will forfeit your Banked StarOptions. Additionally, they cannot be transferred to a new purchased VOI, as they belong to the contract you're looking to sell.

Please let us know if we may assist you further.

Have a pleasant day.

Sincerely,

Ana Maria V.
E-Communications Specialist
 

SandyPGravel

Guest
Joined
Aug 29, 2015
Messages
1,710
Reaction score
1,148
Points
223
Location
De Forest, Wisconsin
Resorts Owned
Westin St. John Plat+
2 BR-VGV
Westin St. John Plat
2 BR-BV
This is what I got back from Vistana:

I welcome the opportunity to provide information on your inquiry.

It is important to know, if you decide to sell your Vacation Ownership Interest (VOI), you will forfeit your Banked StarOptions. Additionally, they cannot be transferred to a new purchased VOI, as they belong to the contract you're looking to sell.

Please let us know if we may assist you further.

Have a pleasant day.

Sincerely,

Ana Maria V.
E-Communications Specialist

I certainly am not an expert on this, but the answer doesn't make sense. Once options are banked they don't belong to a "contract". Also if that were true, the options should go to the new owner, which I know does not happen. I thought if you have an active account you keep your banked options. Maybe the person who answered was confusing banked options with unbanked options in your account. The answer makes sense for unbanked options. Also, for an owner with multiple VOI that have banked options VSE would have to be able to pull out certain banked options from the bank while leaving others. Certainly that would be possible but I doubt they have a program designed to determine which options belonged to each VOI. I would escalate this up the food chain.
 

LisaRex

TUG Review Crew
TUG Member
Joined
Mar 10, 2007
Messages
6,792
Reaction score
317
Points
518
Location
'burbs of Cincinnati, OH
Resorts Owned
Used to own: WKORV-N; SVV - Bella
At one time, I had multiple mandatory VOIs. I decided to sell one, and asked ahead of time, via their internal email, what would happen to my SOs. They said that as long as I had an active account, I would retain them. Alas, they disappeared after the one unit was sold. I called them and was able to prove that they gave me misleading information and they restored them to me. However, they did inform me that that I should have contacted Owner Services ahead of time so that they could make a notation on my file.

I'd ask again. And I'd keep the email.
 

LisaRex

TUG Review Crew
TUG Member
Joined
Mar 10, 2007
Messages
6,792
Reaction score
317
Points
518
Location
'burbs of Cincinnati, OH
Resorts Owned
Used to own: WKORV-N; SVV - Bella
And, yes, if you sell before you've used all your SOs, and do not have another VOI, you forfeit the SOs. It's like having credit card points and cancelling your card. Smoke 'em if you've got 'em.
 

boisebruin

newbie
Joined
Jan 4, 2011
Messages
38
Reaction score
11
Points
168
And, yes, if you sell before you've used all your SOs, and do not have another VOI, you forfeit the SOs. It's like having credit card points and cancelling your card. Smoke 'em if you've got 'em.
Does that include your non banked SO? Lets say I booked a 2 br unit in November using my 2019 points and I sell the unit before that. Does that reservation get taken away?
 

dioxide45

TUG Review Crew: Expert
TUG Member
Joined
May 20, 2006
Messages
47,369
Reaction score
18,931
Points
1,299
Location
NE Florida
Resorts Owned
Marriott Grande Vista
Marriott Harbour Lake
Sheraton Vistana Villages
Club Wyndham CWA
I certainly am not an expert on this, but the answer doesn't make sense. Once options are banked they don't belong to a "contract". Also if that were true, the options should go to the new owner, which I know does not happen. I thought if you have an active account you keep your banked options. Maybe the person who answered was confusing banked options with unbanked options in your account. The answer makes sense for unbanked options. Also, for an owner with multiple VOI that have banked options VSE would have to be able to pull out certain banked options from the bank while leaving others. Certainly that would be possible but I doubt they have a program designed to determine which options belonged to each VOI. I would escalate this up the food chain.
I agree. They aren't tied to a VOI once they are banked. They move in to a different bucket. I have banked SOs and then sold the week without losing the banked SO's. Though I have always maintained some other VOI in my account to keep it active. If you sell your lone VOI when you have banked SOs, those banked SOs would be lost.
 

DeniseM

Moderator
Joined
Jun 6, 2005
Messages
57,668
Reaction score
9,088
Points
1,849
Resorts Owned
WKORV, WKV, 2-SDO, 4-Kauai Beach Villas, Island Park Village (Yellowstone), Hyatt High Sierra, Dolphin's Cove (Anaheim)
Does that include your non banked SO? Lets say I booked a 2 br unit in November using my 2019 points and I sell the unit before that. Does that reservation get taken away?

YES - Unless you specify in your sales documents that the new owner's usage doesn't start until 2020, and also contact the title office and make sure that you document it with them. I know of two people who lost reservations this way and Vistana said "tough luck." Even worse, both reservations were rented! :doh:
 
Top