Caligirlfrtx
TUG Member
- Joined
- Aug 8, 2017
- Messages
- 302
- Reaction score
- 85
- Points
- 139
- Resorts Owned
- HICV, SHERATON BROADWAY PLANTATION, GRAND PACIFIC PALISADES, SHERATON DESERT OASIS, HYATT COCONUT PLANTATION, RIVERVIEW RESORT
I’m having a situation and am seeking advice. As I posted before, we are going to Hawaii this summer. I’ve worked for over a year on this extensive trip. It all started with a presentation package offered by Hilton for Hawaii. I bought it. They told me the choices of resorts I’d be able to pick from. They told me when to call to reserve the resort I wanted. I called last year in July, made my final payment, and reserved at Hilton Hawaiian Village, the guy on the phone agave me a reservation number and I noted everything meticulously.
Now a few weeks before our trip, the tour dept calls to verify the tour date and they say we will be staying at the Doubletree! I am so livid. They say they have no reservation for me at the Hilton Village anywhere. I did NOT pay the package price to stay at the Doubletree! I spoke to some manager who sounded less than optimistic to help me. She said she would pull the recordings of my conversations and I told her to please do so. She said she would call me today and she did not. I called back and they said to give her 72 hours.
I’m just at a loss. I have planned so carefully because I wanted to make sure we got the resort we wanted. I paid a hefty price for 5nights6days and I didnt do this all for a hotel room.
Any advice is greatly appreciated. I’m almost in tears. I know there’s way worse stuff going on in the world and I feel selfish for being so upset but I just don’t like when companies take advantage of me, especially when I spent so much time and care to plan a perfect trip.
Now a few weeks before our trip, the tour dept calls to verify the tour date and they say we will be staying at the Doubletree! I am so livid. They say they have no reservation for me at the Hilton Village anywhere. I did NOT pay the package price to stay at the Doubletree! I spoke to some manager who sounded less than optimistic to help me. She said she would pull the recordings of my conversations and I told her to please do so. She said she would call me today and she did not. I called back and they said to give her 72 hours.
I’m just at a loss. I have planned so carefully because I wanted to make sure we got the resort we wanted. I paid a hefty price for 5nights6days and I didnt do this all for a hotel room.
Any advice is greatly appreciated. I’m almost in tears. I know there’s way worse stuff going on in the world and I feel selfish for being so upset but I just don’t like when companies take advantage of me, especially when I spent so much time and care to plan a perfect trip.