Anybody Else Have This Message?

[cyseitz]

Unable to process your request.
Please contact our technical support and refer to the following support ID: 4964160971114299495

 

[Avislo]

Just logged into the site, it went in fine.

 

[antjmar]

Unable to process your request.
Please contact our technical support and refer to the following support ID: 4964160971114299495

Yes I had it about the same time you posted. Im able to log in now.

 

[lost patience]

yep - several times in the last 3 hours.

 

[cyseitz]

Thanks, I restarted my computer and then it was working fine.

 

[Sandi Bo]

I got that yesterday afternoon, also. It was a new one to me. And as you've figured out it is some sort of cacheing issue. I went to a different computer and was okay, and on the same computer - different browser - I was okay.

I especially liked that they told us to call tech support but did not provide a phone number

 

[vacationhopeful]

Tech support should be in the TOP 3 of any of our speed calls by now! Like the rest of us, don't have our work to do .... all so to pay our MFs for something only partially usable.

Less that 14 days to tear open US owners presents from Wyndham!!!!! Can't wait for MORE new stuff!

 

[Sandi Bo]

I am not aware of a special tech support number. Do you have one?

Had I called the 800-251-8736 number or the VIP line, I'm certain the VC's would have had no idea what was going on.

And whatever number WYN wanted us to call, needed to be on the error message. I'm sure tech support loves to tell people to clear their cache or reboot their computers.

 

[CCdad]

I've gotten the OP's message a couple times over the last couple of days. I've rotated between Phone, Tablet and PC and cleared browser history and cache.

Now here's a new one:

Oops, there is something wrong with your login. Please try again or register for a new login.

Not good. Will have to go through the drill to see if it locked me out again!

 

[Sandi Bo]

Saw the message again last night (I was refreshing a book/search (mulitiple times)).

All I did was clear my cache (here's how to do that in Safari):
Safari 8.0 - 10.0 (Mac) - Clearing Cache and Cookies

1. Click Safari in the upper left hand side of your screen. In the menu that appears, click Preferences.
2. In the window that appears, click the Privacy tab. Click the button Remove All Website Data....
3. Click Remove Now in the pop up window that appears.ar

Regarding the login issue, I was seeing that 'Oops, there is something wrong with your login. Please try again or register for a new login.' on my cell phone. Gave up trying in my phone. I can get in on my laptop. The mobile experience, for me, has not been all that awesome, sometimes usable, often not.

 

[BillyBob444]

I got that yesterday afternoon, also. It was a new one to me. And as you've figured out it is some sort of cacheing issue. I went to a different computer and was okay, and on the same computer - different browser - I was okay.

I especially liked that they told us to call tech support but did not provide a phone number

I cant do anything if I use Chrome. Have to go old school and use Explorer. Cant see my points, planned trips or anything else. Talked to IT guy and said it was a "Known Problem". Lol well fix it then

 

[donnaval]

Ran into the same thing when trying to deposit points into RCI today. I had to switch over to Explorer; otherwise, got the "Unable to Process" screen. I am so frustrated with the website.

 

[Sandi Bo]

I got it again yesterday, I was using Chrome. I cleared my cache and was okay again.

The different experiences, failures and successes, in various browsers is intriguing. I wonder what their preferred browser is (I don't see it on their website - sent some feedback).

I use several different computer -- windows and a macbook. My browser of choice is chrome, but I also use safari and ie. If I have 2 sessions open on the same computer I use 2 different browsers (you need to - your authentication does not cross browsers). While you can't have 2 transactions in progress, you can have multiple searches, it comes in handy.

If nothing else, I suggest learning to clear your cache (it's the fastest way to get going again). If you have time, reboot, also. Even if you are rebooting you should clear your cache. Pet peeve - people throw the term 'clear you cache around loosely'. If you don't know how, as it is browser specific, google whatever browser you are using: 'how to clear cache chrome', etc. The shortcuts can be machine specific (apple command versus windows control, function keys, etc).

 

[Roger830]

I use Chrome in "incognito mode" ctrl-shift-n and have never had a problem with any error message or login.

Another method for "incognito mode" is to click on the three vertical dots in the top-right corner, then select "new incognito window" the third choice on the menu.