NNerland
TUG Member
I got the exact same thing. I went to apply for missing credit for my 10 day stay in St John and got the same garbage back.
I emailed how frustrating this is. The reservations show up in our pending stays in Marriott ap and then we go through this. My number was on the stay too.
It is really frustrating to have to follow up on so much with Marriott. It told them that too in the email. Also waiting 5-7 days for stays to post is annoying, with SPG it was next day.
They obviously need to get this figured out.
Another pet peave is what they give you marriott points on. It is frustrating to have them exclude so much...they should reward you for EVERY dollar of spend on property.
I emailed how frustrating this is. The reservations show up in our pending stays in Marriott ap and then we go through this. My number was on the stay too.
It is really frustrating to have to follow up on so much with Marriott. It told them that too in the email. Also waiting 5-7 days for stays to post is annoying, with SPG it was next day.
They obviously need to get this figured out.
Another pet peave is what they give you marriott points on. It is frustrating to have them exclude so much...they should reward you for EVERY dollar of spend on property.