We had an awesome week at Marbrisa. Hit up the San Diego zoo, legoland for 2 days, and Disneyland for a day(lines were dead). With all the park expenses we figured wed burn an hour in the early AM and sit through an update. It was a real waste of time, the salesperson was totally useless. She tried to tell me about all the availability that was blacked out due to me being resale. Also didn't understand how i was able to book Tuscany for next February before January 1st, 2020....what?!!? She didn't even know the booking rules, I had to walk her though it.
The WORST part was when she saw this wasn't going anywhere(it never got contentious) she tried to end it. The manager pretty said to her and my wife and I "They need to sit there for the full hour". We talked about our kids in awkward small talk for 35 minutes and got out of there with 2 free SD zoo tickets. I probably wont ever do one again, just isnt worth the hassle. On the end of stay review HGVC sent us, I did notify them of the manager's behavior and response. They responded with saying they will address it, and it is unacceptable.
The WORST part was when she saw this wasn't going anywhere(it never got contentious) she tried to end it. The manager pretty said to her and my wife and I "They need to sit there for the full hour". We talked about our kids in awkward small talk for 35 minutes and got out of there with 2 free SD zoo tickets. I probably wont ever do one again, just isnt worth the hassle. On the end of stay review HGVC sent us, I did notify them of the manager's behavior and response. They responded with saying they will address it, and it is unacceptable.
