echino
TUG Member
- Joined
- Dec 2, 2008
- Messages
- 2,220
- Reaction score
- 1,837
- Points
- 524
- Location
- Vancouver
- Resorts Owned
-
HYN HCC HWP HYP
HRA KAN WSJ WKV WLR SVV
MCV MKO MM1 MPU MSK
GP7
Valdoro
HHV Lagoon
I was on a request list for one property for two mid-week nights just for one exact check in date (not flexible) for quite some time, and I just got a reservation email. Excited! But when I checked the email, it was for wrong dates! It was for a check OUT on a date that I requested check IN. I double checked my request, and it was correct. The reservation came for an incorrect date.
What should I do? It's 11pm now, phone lines are closed. I see online that my correct dates are available now, but I don't have enough points now to book them. And they may be gone by the time I call them in the morning.
That was unexpected from Hyatt!
What should I do? It's 11pm now, phone lines are closed. I see online that my correct dates are available now, but I don't have enough points now to book them. And they may be gone by the time I call them in the morning.
That was unexpected from Hyatt!