We stayed at Marriott cypress for thirty seven days and only four days were credit to our Bono vo nights. I contacted the resort and they were lost but willing to do whatever they needed to do. First they stated since it was a timeshare stay we would not be credited, I informed her this was not true. I told her we stay at the resort every year and have always been awarded nights stay for the last six years. We then called platinum services and the young lady was lost. I asked to speak with her supervisor and she said she was the supervisor. I’m confused if she is the supervisor and she doesn’t understand timeshare ownership nights. She said she was the only person to speak with. So I hung up and called back and the second girls seemed a little more knowledgeable. Ughhh any recommendations would be of great help.
Frustrating!
Frustrating!
