New MVC Owner Login requirements coming 11/5/19

[Steve Fatula]

Wow, it actually worked, that's unusual.

 

[StevenTing]

Took me a while to find my Customer ID. Eventually found an old email that had it.

 

[Steve Fatula]

Took me a while to find my Customer ID. Eventually found an old email that had it.

I received an email from MVCI this morning titled "Your Login Experience Is Changing" and in that email, was my customer id. For those who have not done this yet.

 

[Fasttr]

I received an email from MVCI this morning titled "Your Login Experience Is Changing" and in that email, was my customer id. For those who have not done this yet.

Silly you ... thinking they would have actually been proactive enough to send such an email out to everybody. ;-) I have yet to received such an email from MVC.

 

[Old Hickory]

So the world didn't end, after all? Huh...

 

[NboroGirl]

Silly you ... thinking they would have actually been proactive enough to send such an email out to everybody. ;-) I have yet to received such an email from MVC.

I never got an email either.

 

[VictorB]

Saw this on the MVC Owner Login page this morning.....

As part of ongoing web security upgrades, a new and improved Owner login page is coming November 5, 2019.
You will soon be required to create a new username and password to update your web account access.

Note: After spending 20 minutes trying to set up a new account and logging in and getting error messages, I wrote to them and received this message back:

Thank you for contacting Marriott Vacation Club.

We received your concern over logging into the website. It is a known issue that is actively being worked on. Some people are having luck on Google Chrome. We are working quickly to resolve the issue and apologize the inconvenience this may have caused you.

If you have any further questions or concerns, please feel free to contact us via the e-mail address listed below or via our website at www.marriottvacationclub.com.

Best Regards,

Raydon D.
Vacation Ownership Specialist
Marriott Vacation Club
owner.services@vacationclub.com​

 

[jancurious]

My husband and I always had separate log-ins but it appears to only be allowing us to have one now (in his name)....

Anyone able to do separate log-ins?

 

[bazzap]

My husband and I always had separate log-ins but it appears to only be allowing us to have one now (in his name)....

Anyone able to do separate log-ins?

Yes, my wife and I have separate log ins, both updated using the new process.
Added - I am using Safari on IOS on an iPad

 

[Steve Fatula]

Note: After spending 20 minutes trying to set up a new account and logging in and getting error messages, I wrote to them and received this message back:

We received your concern over logging into the website. It is a known issue that is actively being worked on. Some people are having luck on Google Chrome. We are working quickly to resolve the issue and apologize the inconvenience this may have caused you.
​

Now that's more as expected from Marriott IT, sadly. I used Firefox on uBuntu and it worked fine.

 

[pspercy]

Went OK for me, using Chrome and Windows10.
The "new look" is not an improvement IMHO.

 

[Luvtoride]

I hate having to come up with a new user name. A new password, ok, though I’d rather not have to do that either. But no one asked me...again!

I just updated mine and there was NO REQUIREMENT to change user name. The password needed to updated to comply with having numbers(2), cap (A), small (a) and a special symbol (&). Not a big deal.

Also, for managing passwords I use Dashlane, a free app that holds all of our log in info and passwords that my wife and I can access (and argue about when one of us changes something and doesn't update it in Dashlane). I find it to be a very good app to manage these never ending user names and password changes.

 

[pedro47]

No problems

 

[Bill4728]

MVC did not make me choose a new Login name but did require a new password

Thanks for the help finding my ID # it was on an old email that I was able to find

 

[VacationForever]

Same here, just required a new password. This morning I have forgotten my new password. Argh.

 

[Colt Seavers]

Can confirm you can keep same username. Had to go find an old confirmation of payment to find my Customer ID. My guess this is a lawyer CYA based on the security breach at Marriott.
Fairly painless.

I was able to use the same user ID, although I did change it after updating because I never liked the old one. I also had to dig for my customer number while thinking they should have told us to note it from the previous system before the update was deployed. Of course, I realized after reading this thread that I had the "Login Experience is Changing" e-mail where our customer number was indeed included.

 

[MauiLover]

I have two accounts: 1) original personal account which has my club dues and 2) a trust account that has my deeds and maintenance fees. Don't ask my why they set it up that way. I cannot get either set up. I only have the customer number for the trust account. I was able to change the password on both accounts, but cannot do the connect ownership part. It wants a first and last name, but my trust is "XXXXX Family Living Trust." It will not let me enter that in either the first, last or both names. The original personal account says that account is not found using my first and last name. I knew this would not go smoothly for me. Guess I will need to call.

 

[dioxide45]

So this is what I have to look forward to after seven nights in Europe followed by nine sailing across the North Atlantic (at times in 46' seas) on the Norwegian Encore? I am so far out of the loop on this stuff...

 

[Steve Fatula]

So this is what I have to look forward to after seven nights in Europe followed by nine sailing across the North Atlantic (at times in 46' seas) on the Norwegian Encore? I am so far out of the loop on this stuff...

Sounds like a minor price to pay after that trip! Hope you had a blast.

 

[NboroGirl]

I have two accounts: 1) original personal account which has my club dues and 2) a trust account that has my deeds and maintenance fees. Don't ask my why they set it up that way. I cannot get either set up. I only have the customer number for the trust account. I was able to change the password on both accounts, but cannot do the connect ownership part. It wants a first and last name, but my trust is "XXXXX Family Living Trust." It will not let me enter that in either the first, last or both names. The original personal account says that account is not found using my first and last name. I knew this would not go smoothly for me. Guess I will need to call.

I, too, have a personal account and a trust account. Marriott told me at the time I created the trust that I needed 2 accounts because Marriott requires an actual PERSON for reservations. Hence, I have 2 customer numbers: 1 for the personal account and 1 for the trust. First I created created a new account using my name and customer number, and that went smoothly. Next I created an account for the trust using the trust's customer number. That proved to be trickier because the name of my trust is [my first name] [my middle initial] [my last name] Trust. I soon learned that the LASTNAME for the trust has to be Trust, otherwise I got an error saying the name on the account and the customer number do not match. So for the first name I used [my first name] [my middle initial] [my last name], and for the last name I used Trust and then it worked.

 

[MauiLover]

I, too, have a personal account and a trust account. Marriott told me at the time I created the trust that I needed 2 accounts because Marriott requires an actual PERSON for reservations. Hence, I have 2 customer numbers: 1 for the personal account and 1 for the trust. First I created created a new account using my name and customer number, and that went smoothly. Next I created an account for the trust using the trust's customer number. That proved to be trickier because the name of my trust is [my first name] [my middle initial] [my last name] Trust. I soon learned that the LASTNAME for the trust has to be Trust, otherwise I got an error saying the name on the account and the customer number do not match. So for the first name I used [my first name] [my middle initial] [my last name], and for the last name I used Trust and then it worked.

Yes, after finding out on a phone call that last name is Trust, it also worked for me. Thanks.

 

[mbstn6254]

How does one find their customer ID?

 

[Fasttr]

How does one find their customer ID?

It is listed on any Maintenance Fee invoice if you have any from current or prior year.

They also sent an email that some received on 11/6 with your ID number on it.