I felt like I had a very good discussion with a senior Owner Services rep following the Owners Meeting. They had Owner Services reps available in the lobby. My experience with points pro-ration has not been good (most of my contracts, developer and resale, have not been prorated). I was thankful for the opportunity to discuss this face-to-face with someone who knew what they were talking about.
My Owner Services person was involved in the great use year alignment of 2014/15 (I forget the exact dates). Here explanation is as follows:
* All of your contracts should be the same use year. If you are buying developer points, the use year of a new contract SHOULD be the same as your accounts use year (which should already be established) - no proration discussion needed.
* At time of the great alignment, Wyndham offered a proration for all contracts, taking responsibility for cleaning up the multiple use year mess that was sitting out there (these are my words, not hers). Therefore, if you were aligned during the great alignment, you should have gotten a proration (I didn't, that's my beef, and she is checking into that). But most people did (or you should have at that time).
* Moving forward, resale contracts should be aligned when transferred and there will be no proration as it's not Wyndham's 'fault'. If they prorate a transferring contract, what happens if you sell it and the next person has a different use year? They don't want to keep prorating points. Her advice - if you are buying resale - buy contracts with the use year in your account today (or be prepared to lose those months of usage).
As we all know, Wyndham has a hard time following consistent processes. The OS person agreed (of course) that the use year alignment needs to take place at the time of transfer and it often does not. They are working on that
I did not discuss what points will transfer with her. However, the last contract I purchased transferred the full amount of points for the current use year. They had deposited points so I was hoping for more. I requested an audit. They took points away (said the previous owner had used some).