Well just a warning: If you have not already updated your credentials on the site. Before you start, if you do not know your Marriott Customer ID, you need to have it in order to complete the process of changing your username and password. They do not tell you that, so I did not know before I started the process
I submitted a new username and password, which were accepted. And then it asked for my Customer ID. I know how to get my Customer ID from the website, but now I can't get to the website to look it up because my old credentials no longer work.
So I called the owner services number, followed the prompt asking if I was calling about the website, which then explained to me that I needed to use the Customer ID that was contained at the bottom of the email they sent me, and if I can't find that email to check in my trash or spam folders. No kidding. I don't see any such email from them. Maybe I haven't even been sent it yet, I went there to make the change because I read about it on this thread.
What kind of moron put such a process in place?? There should have been a prompt right up front telling you not to start the process without having your Customer ID at hand, along with instructions for those that have no idea what their Customer ID is.
I can only imagine the number of phone calls owner services is going to get on this one!