24 Cancellation Period for II - When Does It Start?

[cali-gal]

This morning I opened my email to see confirmation of an exchange through II. Unfortunately, our vacation dates changed and now the date of the exchange won't work. I called to cancel the reservation, not realizing that there is no one answering phones until tomorrow morning. I wasn't worried, since I figured I had until tomorrow morning. However, I happened to take a harder look at the email and saw it was sent 11:48 PM on 3/26.

I didn't even find out the dates wouldn't work until today after 6:00 PM today. Is it possible they will let me cancel since I didn't actually GET the email until this morning? I know about E-Plus, but I'd rather just cancel. Has anyone had an experience with this or know if canceling is still possible?

Thank you all for your invaluable help.

 

[melissy123]

This has happened to me. I would suggest you reply back to the confirmation email right now and say you want to cancel. Also state that you will call first thing in the morning.

 

[cali-gal]

Thank you so much for the advice! I'll do as you suggest and report back with what happens.

 

[HudsHut]

Thank you so much for the advice! I'll do as you suggest and report back with what happens.

I had great service a couple of weeks ago, when I needed to cancel by Sat night. I went to the Customer Support link at the bottom right of every Interval webpage, and then Email Us. A form pops up. Select Exchange > Cancellation. Enter the exchange number. Tell them to return the request to "pending status". They emailed me within an hour for me to "confirm" that I wanted to cancel. Then they wrote again a couple hours later to let me know the cancellation was complete.

 

[cali-gal]

I replied back to the confirmation certificate email last night, and several hours later received a response asking me to confirm that I wanted to cancel. I saw the email this morning, but was concerned that I would lose my exchange fee and really wanted to talk with a live person, so I called the number I was sent in the response. That number was the Marriott Interval line. I was told that if I canceled, the fee would not be refunded. I figured I'd just go to E-Plus, but wasn't too happy about that because I would be locked into the E-Plus trading time-frame. I kind of ruminated on the situation throughout the morning. This afternoon, I decided to call the regular Interval International exchange line on the Interval website, and got a wonderful agent who was kind enough to cancel the existing reservation and put in new dates utilizing the fee I already paid. So I'm back to being whole and am very happy with the very helpful agent who really went above and beyond the call of duty.

 

[cali-gal]

I had great service a couple of weeks ago, when I needed to cancel by Sat night. I went to the Customer Support link at the bottom right of every Interval webpage, and then Email Us. A form pops up. Select Exchange > Cancellation. Enter the exchange number. Tell them to return the request to "pending status". They emailed me within an hour for me to "confirm" that I wanted to cancel. Then they wrote again a couple hours later to let me know the cancellation was complete.

That's GREAT information! I didn't know that was an option, so I'll definitely note that for the future. Thank you!