one of the steps I really do not understand, why do they have to link afterwords the new account with the old ones? It looks to me that when Vistana receives a new deed, instead of looking up in the system if the owners are existing members and add the new contract to the old ones, they create a new profile (more work) then they have to link the profiles, even more work. This probably requires 2-3 dept to be involved. It does not make sense to me.
Also, one of the last steps for many resale owners is to add the week to the Interval account. This part should also be simplified, just log in the Vistana account, pay the 40 dollars to enroll a new week and the rest should be done automatically. Instead, you have to call Interval and Vistana frequently more than once each.