alwysonvac
TUG Lifetime Member
- Joined
- Sep 11, 2005
- Messages
- 15,957
- Reaction score
- 3,783
- Points
- 848
- Location
- New Jersey
- Resorts Owned
-
WORLDMARK, HGVC, VISTANA
SOLD (DVC, FSRC)
While I understand your frustration with not getting the specific unit you reserved, there could be extenuating circumstances that made you desired assignment not possible. The room could have had damage that needed to be addressed before occupancy and it was taken off line. Another similar unit could have had damage that needed to be addressed and the occupants had to be moved to the vacant unit that you desired. The resort management was not going to move those occupants again, therefore, they were giving you an upgrade to accommodate you.
While I agree that extenuating circumstances could happen at a resort this explanation wasn’t offered to the OP. The only repeated answer the OP was given was "I am sorry" and “There is a problem with "inventory control" which would only frustrate and aggravate me if I was in his shoes.
This is where I have the most problem with. It appears that the management picked mine to drop for no credible reasons (eg., maybe I have the lowest ownership level, etc.). Otherwise, why so evasive when I asked these questions. I think my questions could be legitimately asked by any owners.
I agree. I’m sending you a PM so we can assist with resolving their inventory control problems.