- Joined
- Jun 6, 2005
- Messages
- 31,901
- Reaction score
- 9,003
- Points
- 1,049
- Location
- The Centennial State
- Resorts Owned
- Wyndham Founder; Disney OKW & SSR; Marriott's Willow Ridge,Shadow Ridge,Grand Chateau;Val Chatelle; Hono Koa OF (3); SBR(LOTS), SDO a few; Grand Palms; WKORV-OF (2),Westin Desert Willow.
Vrbo owners beware -- you are not protected from fraudulent charges made by a renter. VRBO requires owners to use their payment-processing company, will accept a credit card with a different name from the renter (without the owner's knowledge), and if the cardholder disputes the charge after the renter has already stayed, you are the one out the money and VRBO will do nothing to help you.
I am currently facing a battle with VRBO over someone who stayed at one of my resorts for TEN days. You can imagine the cost for ten nights in a beautiful two-bedroom condo, and how this hurts me. The most frustrating part is there is no guarantee that this won't happen again, because VRBO isn't the one out the cost, and they are not putting policies into place regarding the cardholder name and renter name matching.
VRBO also will not provide me with the cardholder name, so I cannot even research it to see if there is a connection between the cardholder and the renter.
I am currently facing a battle with VRBO over someone who stayed at one of my resorts for TEN days. You can imagine the cost for ten nights in a beautiful two-bedroom condo, and how this hurts me. The most frustrating part is there is no guarantee that this won't happen again, because VRBO isn't the one out the cost, and they are not putting policies into place regarding the cardholder name and renter name matching.
VRBO also will not provide me with the cardholder name, so I cannot even research it to see if there is a connection between the cardholder and the renter.