Cancellations You may cancel without penalty (loss of credits) when you follow these guidelines:
Reservation made...........................
Cancel no later than...
13 months to 91 days in advance........30 days prior to arrival
90 days to 15 days in advance............10 days prior to arrival
14 days to 48 hours in advance...........48 hours prior to arrival
47 hours to 0 hours in advance............No cancellations allowed
• Cancellations outside of these guidelines will automatically be penalized with a loss of credits. If another owner picks up your cancelled space you may be eligible for a refund of credits in the event that the size of unit you had reserved goes completely booked. Contact Owner Care and request an audit of your account shortly after your cancelled reservation would have been completed.
• Cancellations made due to documented emergencies will be reviewed and considered on a case by case basis.
or, if you're a visual person.....